Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Contact Property
42 West Apartments
18248 West 12 Mile Road
Southfield, MI 48076
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Hello, Sumathi, and thank you for sharing your concerns with our team here at 42 West. We sincerely apologize that you are experiencing this and appreciate you allowing us to work with you on a solution. Although we are in the process of implementing a permanent solution, we hope that the additional insulation placed around your door, and the air purifier provided to you are helping alleviate this for the time being. We thank you for your patience in this situation and if you would like to discuss this further, please give our Property Manager, Yvonne, a call at (248) 215-0887 or stop into the leasing center. Sincerely, 42 West Management
Hello, and thank you for sharing your experience with 42 West. We truly appreciate your kind compliments to our team. One of the best things about our community is our fantastic location, and we are always so glad to hear our residents are conveniently close to the things they need and enjoy. We would like the opportunity to follow up with you regarding your rating, and learn if there is anything we can do to improve. Our goal is to always provide best in class customer service and an exceptional rental experience, and our team is dedicated to ensuring our resident's satisfaction. Should you wish to share your experience with us personally, or if there is anything we can do for you, please, don't hesitate to contact us at the office. We are available at your convenience at [email protected] or 248-215-0887. We look forward to hearing from you. Thank you, Rachel E., Property Manager
Hello, Sean, and thank you for sharing your wonderful experience with 42 West. We are absolutely thrilled to have you as a resident with us! One of the best things about our community is our fantastic location, and we always like to hear that our residents are close to the things they love and enjoy the most. We would like to take this opportunity to thank you for your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home and all the wonderful amenities and conveniences our community offers. While we do hope to have you as a resident with us for many years to come, we do happily support our residents when they begin to embark on their home-buying adventure. We have an amazing Home Purchasing Program, and when you are ready to look for a house, please, let us know, and we'll reach out and share all the details with you. Our mission is to deliver authentic experiences in the moment that lead to stories people want to share, and we thank you so much for sharing your story with us, Sean. If there is anything we can do for you, please, do not hesitate to contact us at the office or stop in and visit us. Thank you, 42 West Team
Hello, Sanchit, and thank you for sharing your experience with 42 West. We are absolutely thrilled to have you as a resident with us! We truly appreciate your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home and all the wonderful amenities and conveniences our community offers. We do want to take this opportunity to thank you for sharing your concerns with us, and allowing our team to follow up with you personally to address and resolve these concerns. Per our previous chats, we have scheduled re-painting for your apartment home next week, and we are looking into moving one of the trash compactors closer to your building to help alleviate the trash issue. We do apologize for any inconvenience you may have experienced with rental payment processing. Our residents are more than welcome to bring their rent to us at the office, and if you have any questions regarding this, we would be more than happy to follow up with you. While we unfortunately cannot change the cable company availability, we do have a point of contact we work with directly at Comcast, and if you have any questions or concerns, we would be more than happy to put you in touch with that representative. We do acknowledge our team has evolved over the past year, and we are committed to providing the same quality of customer service, and we do appreciate the patience all of our residents have shown during our time of growth. Again, we thank you for sharing your feedback with us, and we will continue to follow up with you as matters are resolved. If there is anything we can do for you in the mean-time, or if you have any additional questions or concerns, please, do not hesitate to reach out to us. We are available at your convenience at [email protected] or 248-215-0887. Thank you, Rachael E., Property Manager
Hello, Liz, and thank you for sharing your feedback with 42 West. We sincerely apologize for the experience and concerns you had while you were a resident with us. We would like to take this opportunity to thank you for sharing your feedback, as we will use it to improve our community and customer service. We are very sorry we were not able to ensure your satisfaction while you were a resident with us. If you have had any questions come up since your move out, please, do not hesitate to contact us directly. We are available at your convenience at 248-932-2753 or [email protected] Thank you, Jennifer Mick, Assistant Area Director
N/A
N/A
N/A
One Bedroom, One Bath (A)
N/A
N/A
N/A
One Bedroom, One Bath (A1)
N/A
N/A
N/A
One Bedroom, One Bath (A2)
N/A
N/A
N/A
One Bedroom, One Bath (A4)
N/A
N/A
N/A
One Bedroom, One Bath (A5, A6, A7)
N/A
N/A
N/A
One Bedroom, One and Half Bath (A3)
N/A
N/A
N/A
Two Bedroom, One Bath (B2)
N/A
N/A
N/A
Two Bedroom, One Bath (B3)
N/A
N/A
N/A
Two Bedroom, One Bath (B4)
N/A
N/A
N/A
Two Bedroom, One Bath (B4HP)
$1,620
983
1 Units
Two Bedroom, One Bath (B1)
$1,680
982
1 Units
Two Bedroom, One and Half Bath (B)
N/A
N/A
N/A
Two Bedroom, Two Bath (C1)
N/A
N/A
N/A
Two Bedroom, Two Bath (C10)
N/A
N/A
N/A
Two Bedroom, Two Bath (C1HP)
N/A
N/A
N/A
Two Bedroom, Two Bath (C3)
N/A
N/A
N/A
Two Bedroom, Two Bath (C4)
N/A
N/A
N/A
Two Bedroom, Two Bath (C5)
N/A
N/A
N/A
Two Bedroom, Two Bath (C6)
N/A
N/A
N/A
Two Bedroom, Two Bath (C7)
N/A
N/A
N/A
Two Bedroom, Two Bath (C8)
N/A
N/A
N/A
Two Bedroom, Two Bath (C9)
$1,805
1,113
1 Units
Two Bedroom, Two Bath (C2)
$1,820
990
1 Units
Two Bedroom, Two Bath (C)
N/A
N/A
N/A
Three Bedroom, Two Bath (D)
Located right in Detroit's backyard, 42 West is the perfect mix of sophistication and convenience. Located on the corner of West 12 Mile and Southfield Roads, our community offers impressive one, two, and three-bedroom apartment homes, with the best in amenities and hospitality. Residents can take advantage of our swimming pool, sundeck, and state-of-the-art clubhouse, which features a 24-hour professional fitness and cardio center, and a gourmet kitchen with breakfast bar. Our residents will also enjoy entertaining in their apartment homes, which feature open concept kitchens with granite countertops and stainless steel appliances. Benefit from the convenience of having attached/detached garage options, a central location near I-75/I-696, a private patio/balcony, and stack-able washer/dryer in every apartment home! Contact us today to schedule a tour with one of our award-winning sales team members!
Please allow up to 24 hours for your answer to be visible to the public.
Contact Property
42 West Apartments
18248 West 12 Mile Road
Southfield, MI 48076