Review History for sanchit12

42 West Apartments


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sanchit12

Resident 2016 - 2017

7/22/2017

I've been living here for over an year, and so far it's been great. All my visitors are impressed when they walk in to the apartment. It's in a central location with lots of restaurants and major stores nearby - many within a 10 minute walk. Everything in the complex is new, hence clean. The apartments are very spacious, and there's plenty of parking close to the entrance of each building. So far there has been nothing about the complex that would make me consider moving elsewhere. Any problems I've had were handled well by the management. The management organizes social events to meet our neighbors. Everyone I've met has been friendly, although many residents keep to themselves compared to other places I've lived. On the down side, the walls/ceilings don't block sound too well so I can sometimes hear my neighbors or people in the hallway. But in general my immediate neighbors are quiet and respectful with the exception of an occasional party now and then, which is reasonable. The paint on the walls isn't the best - even a slight touch leaves a mark. It's the same paint in the bathroom and kitchen, so even water marks are easily visible. They increased my rent this year with no room for negotiation, to the same level as any new resident. So basically there's no benefit for having lived here longer than anybody else. My rent increases with other apartment complexes in the past have been such that my rent remained lower than the rate for new residents. There's also no way to pay the rent online without a fee (I believe it's a $8 fee) - in 2017 this is crazy for an online transaction. Comcast has a monopoly with the internet service, so we have no choice with respect to quality/price. There are no trash-chutes, so we have to walk all around the complex to the dumpsters. The management has changed multiple times within the past year I've been here, which hasn't had any direct impact on me but it seems very odd. Overall, it's a nice, stress-free place to live with some minor inconveniences.
    Manager

    7/26/2017

    42 West Apartments
    Hello, Sanchit, and thank you for sharing your experience with 42 West. We are absolutely thrilled to have you as a resident with us! We truly appreciate your kind compliments to our team and community, and we are so happy to know you have been enjoying your apartment home and all the wonderful amenities and conveniences our community offers. We do want to take this opportunity to thank you for sharing your concerns with us, and allowing our team to follow up with you personally to address and resolve these concerns. Per our previous chats, we have scheduled re-painting for your apartment home next week, and we are looking into moving one of the trash compactors closer to your building to help alleviate the trash issue. We do apologize for any inconvenience you may have experienced with rental payment processing. Our residents are more than welcome to bring their rent to us at the office, and if you have any questions regarding this, we would be more than happy to follow up with you. While we unfortunately cannot change the cable company availability, we do have a point of contact we work with directly at Comcast, and if you have any questions or concerns, we would be more than happy to put you in touch with that representative. We do acknowledge our team has evolved over the past year, and we are committed to providing the same quality of customer service, and we do appreciate the patience all of our residents have shown during our time of growth. Again, we thank you for sharing your feedback with us, and we will continue to follow up with you as matters are resolved. If there is anything we can do for you in the mean-time, or if you have any additional questions or concerns, please, do not hesitate to reach out to us. We are available at your convenience at ftwpropmgr@villagegreen.com or 248-215-0887. Thank you, Rachael E., Property Manager

    Review 4 out of 5

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    42 West Apartments

    March 2024

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