Number of reviews in the past 365 days | 13 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.92 days |
Contact Property
Monticello Apartments
22700 Civic Center Drive
Southfield, MI 48034
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 13 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 2.92 days |
Thank you for the positive feedback! We are happy that you are enjoying your home and our community. Please let us know if you have any needs or ideas for additional amenities or resident events. We welcome your ideas and want to make sure that we are meeting the needs of our residents! We look forward to hearing from you! Monticello Team
Thank you for taking the time to share your thoughts. Hearing from our residents is one important way that we are able to improve our practices for all renters. While we're glad that you are having a positive experience, we regret that you don't echo our assessment of the value of your space. Please feel free to reach out to our office at 313-986-1082 or [email protected] if you would like to discuss this further. We'd be happy to hear from you in an effort to improve your experience.
We are sorry you were only able to award us with one star at this time. Please contact us directly at 313-986-1082 or [email protected] so we can listen to your concerns and work on solutions.
Thank you for taking the time to leave a review of Monticello. We're pleased to hear that you have so many positive things to say about our community, though we regret that our restricted hours for the gym have been frustrating for you. Please reach out to our office at 313-986-1082 or [email protected] if you'd like to discuss the situation. We value your residency, and would be happy to speak with you.
We're sorry you feel this way about our community. We're proud of the excellent value and service we provide at Monticello, and we regret that you're unable to echo our sentiments. We hope that you'll allow us an opportunity to address the concerns raised in your review by contacting us directly at 313-986-1082 or [email protected] Thank you.
Our apologies. During this difficult time, we regret to hear that our service has fallen short of your expectation. Allow us an opportunity to address your concerns. Please contact us at 313-986-1082 or [email protected] at your earliest convenience.
We're sorry to see this rating, and would like an opportunity to address your concerns. Please contact the office at 313-986-1082 or [email protected] We look forward to hearing from you.
Hello. We are so sorry to see this feedback, especially when it pertains to service from our team. We feel it would be best if we spoke with you directly about your concerns. Please contact us at 313-986-1082 or [email protected] Thank you.
Hello. We're sorry to hear that your experience didn't match your expectations. Please contact us at 313-986-1082 or [email protected] so that we can get more information and rectify any issues immediately. Thank you.
Our apologies. During this difficult time, we regret that our service wasn't at its best. Allow us an opportunity to make it right. Please contact us at 313-986-1082 or [email protected] and we'd be happy to assist you.
We appreciate you getting in touch with us. We take all feedback seriously — it's our best way of making our property a stronger community. If you would like to discuss your concerns, please feel free to contact us at 313-986-1082 or [email protected] Thank you.
Hello. We are sorry if we failed to meet your expectations, and will document your feedback so we can use it as we strive to make our community a better place to live. If you'd like to discuss your grievances, please feel free to contact us at 313-986-1082 or [email protected] Thank you.
We're very sorry to see this review of Monticello. We never like to hear that a resident has negative feelings about our service. We would be more than happy to speak with you directly about your experience here. Please feel free to contact us at 313-986-1082 or [email protected] Thank you.
Hello. We're sorry to hear that you're displeased with our service and community. We truly value our residents, and want to take whatever action possible to address and rectify your concerns. Please contact the office at 313-986-1082 or [email protected] so that we have an opportunity to discuss this further. Thank you.
Thank you for this positive review of Monticello! Please let us know whatever we can do to help make your home even better!
Thank you for the positive feedback! We are happy that you are enjoying your home and our community. Please let us know if you have any needs or ideas for additional amenities or resident events. We welcome your ideas and want to make sure that we are meeting the needs of our residents! We look forward to hearing from you! Monticello Team
My name is Valarie McClintock and I am the Property Manager for Monticello Apartment Homes. We appreciate your feedback, so on behalf on the entire Monticello team, I want to first apologize for any negative experience you may have had. While we always strive to provide our valued Residents with a pleasant experience, we recognize we sometimes fall short. Moving forward, it is important to me we learn what we can do in the future to prevent this from happening again. Again, we want to thank you for taking the time to share your feedback because we recognize this is what helps us grow. I welcome the opportunity to meet with you in-person, so I may address your concerns with the care and consideration they deserve. You may reach me in the office at 248.352.4220 Monday through Friday. We are open on Saturday and Sunday too, but you may need to leave me a message should I miss you. I very much look forward to speaking with you. Respectfully, Valarie McClintock
Dear anonymous, Thank you for your review of Monticello Apartments. We are pleased to hear that our staff and community have been able to give you and your boyfriend an enjoyable place to live. We wish you the best of luck and please know that you are always welcome back here at Monticello.
N/A
850
N/A
1 Bedroom Renovated
$1,280
850
1 Units
1 Bedroom
N/A
1,200
N/A
2 Bedroom 2 Bath
$1,391
1,080
1 Units
2 Bedroom 2 Bath
$1,649 - $1,757
1,200
3 Units
2 Bedroom 2 Bath Renovated
$1,659
1,080
1 Units
2 Bedroom 2 Bath Renovated
We Love Our Residents! Sensational living at Monticello. You owe it to yourself to visit Monticello first! Nestled in the hub of activity and excitement, this stylish place has it all. Excellent interior and exterior amenities, beautiful surroundings, and the best management and maintenance personnel who will take care of you as a member of their family. Monticello... it's the community of choice!
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Contact Property
Monticello Apartments
22700 Civic Center Drive
Southfield, MI 48034