Review History for anonymous

The Sapphire on North Park Drive


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anonymous

Resident ā€¢ 2016

7/20/2016

Before Blue Rock sold North Park Towers it was a pleasant place to live. I have lived in the towers for the past three years and I can see the change in the living conditions under the new management. The staff does not seem to care about the residents' concerns or issues. The new staff does not operate with a sense of urgency as it relates to residents issue in regards to maintenance and the safety of their residence. The shipping and receiving door is left open wide open all hours of the day and night. I have personally seen the door open at 1 AM. The side doors have inferior locks that only require a hard pull on the door to bypass. The elevators are consistently out of order at least twice a month and the underground garage has poor lighting, floods when it rains, and crumbing concrete. The staff in the leasing office is not personable and has a high turnover rate, which makes resolving issue harder because you have to explain the situation over and over again to the new person they have just hired. The leasing office hours are not followed. On the days they close at 6 pm they close the doors at 5:30 pm and on the days they are supposed to be open until 7 pm the office doors are locked and closed by 6 pm. When Blue Rock owned the building they sent the residents an invoice each month showing the account balance and amount due. The new company does not provide a monthly invoice and residents cannot access their online account because they are doing "upgrades." With that being said, residents do not have a proactive way to manage and monitor their accounts and or verify that they are being billed correctly. The advertised amenities in the building no longer exist due to the rent increase. The market and the pharmacy have both closed but yet advertised throughout the building. This is very misleading to perspective and current residents If you are considering moving here, I would simply say don't do it.

Review 10 out of 45

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The Sapphire on North Park Drive

March 2024

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