I haven't had a bad encounter with staff and I haven't heard about any bed bug problems but OK. The mantainence problem is bad, you call about a problem they either fix it or not without letting you know about being backlogged. They don't always get back to you when that occurres and when you finally talk to them about it they acked as of its new to them! There are lights inside and out that haven't been replace for at least a year, even after being notified of them being out. That's a safety issue being that there are lots of weman that live in this complex that disturbs me very much because its very dark in areas that need light badly at night.