Review History for Tyler_G413

Regal Towers


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Tyler_G413

Resident ā€¢ 2015 - 2016

9/22/2018

I lived here two years ago. I would have given an average rating prior to moving out due to corners that are cut in apartment maintenance such as the kitchen counters, the musty non ventilated laundry rooms, and maintenance of some of the grounds/amenities such as the tennis courts. However, when moving out the management exhibited very poor business practices and attempted to keep a sizeable portion of my deposit and would not speak to me without having a written dispute within the 7 day window of when the final notice had reached me in the mail. As it turns out though, the notice they sent did not comply with Michigan law, which required them to inform me as the former tenant that I had 7 days to make any dispute, and if they don't do this, regardless of why they were keeping portions of my deposit they, based on my understanding, were required to return the deposit in full. After receiving my dispute letter informing them of this they did return the deposit. For others who may have been negatively affected by this too, the reasoning I provided is below - I would encourage you to use this if they improperly kept any or all of your deposit and did not comply in your final notice either. ------------------------------------------------- While this written notification is not within the 7-day timeline outlined by Michigan law, my notice did not properly comply with the Landlord and Tenant Relationships Act 348 of 1972 Section 554.609 which requires landlords to include in the notification the following language which discloses my requirements: "You must respond to this notice by mail within 7 days after receipt of same, otherwise you will forfeit the amount claimed for damages." Had this language been included in the notification I would have complied and responded accordingly within the 7 days of receipt. Additionally, this same section states that the notification should have been "accompanied by a check or money order for the difference between the damages claimed and the amount of the security deposit held." Given that my notification did not "comply with the notice of damages requirement," pursuant to 554.610 I would like some guidance on when I can expect the non-disputed portion as well as the disputed portion of my security deposit.
    Manager

    9/24/2018

    Regal Towers
    We're sorry to learn of your negative impression of our community, Tyler. To address your main concern, all notices we issue to our residents comply with Michigan law. The final account statements are generated through Onesite and all have the same footer which states former residents have 7 days to dispute in writing. In addition, security deposit checks are mailed from our corporate office within 30 days of move-out in compliance with state housing laws. We understand that unexpected deposit returns can be frustrating and apologize for any misunderstandings that have occurred. Moving forward with your feedback in mind, we'll continue working hard to provide five-star living experiences for all our community members and wish you the best in your future endeavors.

    Review 61 out of 295

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    Regal Towers

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