Number of reviews in the past 365 days | 16 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 45.69 days |
Contact Property
Spring Haven
18012 Violet Dr
Southfield, MI 48076
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 16 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 45.69 days |
Thank you for the kind words. We pride ourselves on keeping our community looking great. Please if you ever have an incident with someone following you please reach out to me immediately so we can eve this taken care of.
Thank you we take pride in our customer service. Please know we are always available to help.
I'm glad you noticed the vibe we like to call it a neighborhood too. All the residents make it feel this way. I'm glad you enjoy seeing the dogs walking around.
Yes our large luxury town home apartments separate us from all the others in the area. I hope your enjoying those large walk in closets and the attached 2 car garage too.
Thank you we are so happy your enjoying your new home. We are always looking for ways to improve.
Thank you for the nice compliment I always try to make sure my residents feel special because all of you are. With COVID we tried something new with the Facebook games I'm glad you enjoyed them. Be on the look out for more events.
The pond is an added feature that makes the community beautiful and then add the water foul it really is spectacular. Keep enjoying it.
We love pets too I hope you are utilizing the dog park and have you noticed all the pet stations around the community. Keep walking we love to seeing everyone and their pets/
Thank you for the nice review we treat your home like it was ours so please let us know if you need anything repaired in your home
Our neighborhood is great its conveniently located to so many wonderful shops, restaurants, and the zoo. Please take the time to try and visit these fabulous places.
We are so HAPPY you are enjoying your new home and hope you are loving the area.
WOW I'm not sure what to say except THANK YOU. We all had to learn new techniques during COVID and I'm glad it helped you make your move easier during this time. I know we can keep living up to your kind words as we care for our residents like family.
Yes we are a hop, skip and jump away from all the major locations people are looking to travel to. Please enjoy the convenience of the freeway to make your commute easy.
Covid changed a lot of things unfortunately. But I'm glad it didn't ruin your experience we pride our self on our community and customer service.
I'm glad your experience has been good we try to address as many issues as possible and in a timely manner. Please let us know if any issues still remain in your apartment.
We love hearing that our new residents love their new homes!!
We love making our residents feel special!!
We are happy to hear that you attended one of resident events. We try to bring a sense of community during these difficult times. Please be on the look out for more events!
Thank you for the Great review and comments for the newcomers looking for a place to live. We pride our self on keeping up on the inside and outside maintenance. Please let us know if you need anything.
Thank you for your review. I am sorry though you had a bad experience with the office staff hopefully it was just a miscommunication. We do thrive on our Great Customer service. Thank you again for sharing.
Hello, Thank you for leaving us a review. Unfortunately we do not have the pool or game room but we are holding resident events in the leasing office and we do have the nice work out room and business center available to all of our residents. Please keep your eyes open for our upcoming events.
Thank you for the nice review. Were happy you like the apartment. We have started doing resident events at the office please be on the look out for the flyers.
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Spring Haven Apartments Introduces a New style of Luxury living to Southfield, MI. Our 2 & 3 Bedroom Town Home Apartments go above and beyond to offer sleek lifestyle amenities inside and out. As you step into your Brand-New town home, you will enjoy a large open floor plan, laminate wood flooring, granite & quartz counters, stainless steel appliances, fireplace, additional storage and attached 2-car garage. The 2nd floor offers a separate laundry room with full size washer and dryer included, spacious Master Suite with additional sitting room, spa like bathroom with double vanity, garden tub, separate walk-in shower and a walk-in closet you could live in. Our pet friendly community features a Bark park with agility equipment, playground, and picnic area. Spring haven Apartments is conveniently located near trendy Royal oak, Birmingham and Lathrop Village with easy access to all major freeways. You will find shopping, dining, and entertainment are just minutes from your doorstep. Don't just rent an apartment locate your Brand-New home at Spring Haven Apartments Call us today and get started.
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Contact Property
Spring Haven
18012 Violet Dr
Southfield, MI 48076