What are noise levels like at The Lakes Apartments?

The community is rated 3.8/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Lakes Apartments?

The community is rated 3.4/5 stars, signifying much satisfaction on average.

How safe is The Lakes Apartments?

The community is rated 3.5/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.4/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 3.8/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 66.67% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 115.74 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for The Lakes Apartments, Southfield, MI

Renter Ratings

Noise	N/A
Grounds	3.4
Safety	3.5
Office Staff	3.9
Maintenance	3.8
Neighborhood	4.4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	3.8/5
SatisFacts™ Maintenance	4.3/5
SatisFacts™ Renewal Survey	3.7/5

Review Count

Number of reviews in the past 365 days	39

Manager's Review Engagement

Percentage of reviews responded to	66.67%

Manager's Review Reply Time

Average time to respond to reviews	115.74 days

Ratings & Reviews (187 Reviews)

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Verified Resident • vrp • 2010 - 2021

Updated Review

01/26/2021

Like I said I had good service the first five years the next five have been pure hell staying here where I'm not going to renew my lease. They don't want to upgrade the apartment unless they go up on your rent.

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The Lakes Apartments Manager

01/31/2021

Hi there. We're sorry to hear about your experience. Please contact us at [email protected] so that we can further assist you. We look forward to hearing from you.

Previous Review

· 09/10/2020

Verified Resident • vrp • 2021

01/25/2021

Nakeisha was awesome from start to finish she is extremely supportive especially during the pandemic which means a lot. I do not like that residents aren't cleaning up their dog poop it's unsanitary there's soooo much in front of my building and I also think $30… See More

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The Lakes Apartments Manager

01/31/2021

Thank you for your feedback. Please contact the leasing office and let us know what buildings you're experiencing the pet waste and trash issues with so that we can send out a notice to address this problem. Thank you!

Verified Resident • vrp • 2017 - 2021

01/18/2021

My overall experience has been nice. The complexity mostly quiet. I do have one noisy neighbor but everyone else in the building is quiet. Any issues have been handled by management swiftly. Property manager always returns my call or email. Maintenance is spot on.

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The Lakes Apartments Manager

01/25/2021

Thank you for your feedback! Welcome to the community.

Verified Resident • vrp • 2015 - 2021

01/18/2021

Management and maintenance are not the greatest. Multiple calls and not the fastest to complete anything. One of the office people can be rude on the phone. When the washers and dryers go down, the office tells you to call the company, it's not their problem.… See More

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The Lakes Apartments Manager

01/25/2021

Hello. We're sorry to hear about your experience. Please contact our corporate office at 248.516.3245 or by email at [email protected] so that we can work to assist you. Thank you!

Verified Resident • vrp • 2020

12/23/2020

S o f a r t h i s h a s b e e n a g r e a t l i v i n g e x p e r i e n c e ! I h i g h l y… See More

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The Lakes Apartments Manager

01/31/2021

Thank you for your feedback!

tspencerbsa • Resident • 2020

12/11/2020

Do not move to The Lakes! We've had squirrels in the ceiling for more than a year. We are on our third day without hot water, and we continue to get the run around from property management and maintenance. It appears that the office screen the… See More

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The Lakes Apartments Manager

01/31/2021

Hi! Thank you for your comment. We appreciate your feedback and we're truly sorry to hear about your experience. Please contact our corporate office at [email protected] or at 248.516.3245 so that we can further assist you. We look forward to hearing from you.

Verified Resident • vrp • 2014 - 2020

12/07/2020

Some of them tenants have not been very good neighbors. The upkeep of the grounds has taken a few steps back. Trash is constantly in the parking lot. The atmosphere of the complex has changed over years.

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The Lakes Apartments Manager

01/31/2021

Thank you for your feedback. Please contact the leasing office to discuss the issues with your neighbors so that we can work to address this. We look forward to hearing from you. Thank you!

Verified Resident • vrp • 2020

Updated Review

12/02/2020

Nice and good one... the community is quiet and the security of the community is pretty good. I have never encountered any challenges or any physical issues with anybody in the community... experience has been nice so far.

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The Lakes Apartments Manager

01/31/2021

Thank you for your feedback! Welcome to The Lakes community. We're glad to have you as a resident!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020

11/16/2020

Nakeisha is the very best from the time I called inquiring about the apartment to the day I moved in she was super helpful with everything I need I must have called a 100 times and she said very professional and kind to me through the… See More

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The Lakes Apartments Manager

01/31/2021

Thank you for your feedback! We're so glad that you're pleased with our resident service at The Lakes! We're happy to have you as a resident.

Verified Resident • vrp • 2019 - 2020

11/16/2020

It was an okay experience. Apartment addresses were very difficult to find for delivery personnel. Washer/Dryer in unit are pretty small. Automated heating/cooling is nice. Balcony looks bad if on the second floor.

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The Lakes Apartments Manager

01/31/2021

Hello! Thank you for your honest feedback. Please contact the leasing office regarding your balcony issue so that we can assist you. Thank you!

Verified Resident • vrp • 2007 - 2020

Updated Review

11/05/2020

Overall it's been amazing!! I love living at The Lakes Apartment. I have been living here since 2007. I love that everything I do is so close to where I live. Doctors, shopping, restaurants. The 12 Oaks Mall is not that far from here. its a… See More

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The Lakes Apartments Manager

01/31/2021

Thank you for your feedback! We're so glad to hear that you're pleased with the convenient location and then scenery offered by The Lakes Apartments. Thank you for your continued residency with us!

Previous Review

· 09/10/2020

Verified Resident • vrp • 2020

11/02/2020

The apartment is small and it's overrated. It's not worth the cost either. The leasing office is sometimes unavailable to reach. The upkeep of my unit is the best. I expect more when I moved in to the Lakes apartments. See More

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The Lakes Apartments Manager

02/03/2021

Hi there! Thank you for your honest feedback. We'd love the chance to improve on your experience with us. Please contact our corporate team at [email protected] so that we can assist you.

Verified Resident • vrp • 2018 - 2020

10/12/2020

Nice place to live just don't move people on 1st floor with kids on the 2nd floor that don't respect their neighbors staff is pretty amazing though they are very professional and courteous it's important that you are working with a staff that empathize with every… See More

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The Lakes Apartments Manager

02/03/2021

Thank you for your honest feedback. We're glad to have you as a resident of The Lakes!

Verified Resident • vrp • 2019 - 2020

10/09/2020

The Lakes apartments have been very good to me. It's become my home away from home with my relocating to Michigan for my job. There have not been too many issues arise, but when they did, the office and maintenence staff handled them above and beyond… See More

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The Lakes Apartments Manager

02/03/2021

Thank you for your feedback! We're so glad to hear that you're pleased. We're glad to have been of assistance and even happier to have you as a resident!

Verified Resident 787673 • vrp • 2012 - 2020

10/06/2020

My experience at the community was great for the 1st 6 years but the service have went down and the rent keep increasing. The lawn was kept up and the snow removal was great. You had more experience maintenance worker.

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Verified Resident 822753 • vrp • 2020

09/23/2020

Not recomand. A lot of pet poop on street. First day i moved, there are water leaking on bedroom carpet. Washstand didnt drain water. Found 2 nails on carpet. Shower tap was broken. They didnt show me apartment condition before i sighed. Management just wanted me… See More

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Verified Resident 806286 • vrp • 2016 - 2020

08/21/2020

The community has been pretty quiet and haven't had any problems, so keep up the good work and continue the great up keep of the community. But I wish if you peoe know that they have drop trash that will pick it up by the dumpster… See More

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Verified Resident 803393 • vrp • 2019 - 2020

08/13/2020

My overall experience living here is subpar at best. I pay way too much for a one bedroom, I paid less at my previous place with 2 bedrooms. I had planned on living here a while, but do not see that happening. The staff is friendly… See More

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Verified Resident 802962 • vrp • 2019 - 2020

08/12/2020

Wonderful experience, maintenance request are handled in a timely manner. The residents are friendly and community overall is clean. Although some of the people in the front office would benefit from annual customer service classes.

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Verified Resident 796923 • vrp • 2020

07/27/2020

Upon moving in the apartment was very hot, but maintenance came and fixed my AC with no issues. The residents here can seem a bit rude, but that is not a reflection of all, but overall the staff and workers are extremely nice and helpful.

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Verified Resident 653379 • vrp • 2018 - 2020

07/08/2020

Very poorly ran. The maintenance staff is a huge problem. They are not knowledgeable on a lot. They are not prompt in completely a request. It takes multiple times for a request to be fulfilled. The customer service from maintenance is horrible they want to give… See More

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The Lakes Apartments Manager

07/24/2019

Hello. We're sorry to hear about your experience. Please contact the corporate office at 248.516.3245 so that we can further assist you.

Verified Resident 367181 • vrp • 2015 - 2020

07/06/2020

Beautiful grounds! Tons of nature! Great pool area and love the free yoga classes! Neighbors are friendly, but also keep to themselves and noise isn't too much of an issue. We've been here for five years, and are only leaving because it's Time for us to… See More

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The Lakes Apartments Manager

07/24/2020

Thank you for your feedback! Congratulations on your new home. We wish you the best!

Verified Resident 657233 • vrp • 2018 - 2020

07/06/2020

I really love the community and my apartment. I feel safe coming home at night and my neighbors are quiet. I did have issues with critters getting in the ceiling which took months to get fixed since they don't hire professionals. Other than that, this is… See More

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The Lakes Apartments Manager

07/24/2019

Thank you for your feedback! We're glad to have you as a resident.

Verified Resident 565815 • vrp • 2013 - 2020

07/06/2020

Always professional and well knowledgeable maintenance representatives. They are always kind and meet you with a smile. All work conducted is completed as job well done. Thank you for your services always See More

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The Lakes Apartments Manager

11/08/2018

Thank you for the 5-star rating! We're happy that you're pleased with the customer service provided by The Lakes team.

Verified Resident 495560 • vrp • 2017 - 2020

07/06/2020

These apartments are very nice on the inside and out. I haven't had many problems except for obnoxious neighbors every once in a while but those are the ones that tend not to stay long. I have been here for years and plan on staying for… See More

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The Lakes Apartments Manager

06/07/2018

Hi Verified Resident, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

•

Updated Review

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Features & Amenities

Laundry

Laundry On-Site

Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

Dogs Allowed
Deposit: Required
Rent: Required
Restrictions: Breed restrictions apply.

Cats Allowed
Deposit: Required
Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

The Lakes Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB+

Review CountA

Manager's Review EngagementB

Manager's Review Reply TimeC

Ratings & Reviews (187 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Lakes Apartments Manager

Noise

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The Lakes Apartments Manager

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The Lakes Apartments Manager

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The Lakes Apartments Manager

Noise

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The Lakes Apartments Manager

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Maintenance

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The Lakes Apartments Manager

Noise

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The Lakes Apartments Manager

Noise

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The Lakes Apartments Manager

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The Lakes Apartments Manager

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The Lakes Apartments Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

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