Review History for Ciara_F

The Reserve of Southfield


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Ciara_F

prospectiveVisited 2017

1/11/2018

Worst Customer Service Experience Ever My experience with Fourmidable was a nightmare. I was approved to move in the apartments on 9/11/2017. I was interested in their renovated units. After being approved my leasing agent told me the apartment was still being updated and they would need "some time". I paid my holding deposit and was prepared to wait for a month at most. Every other week the leasing agent called me and told me they would need more time. I was given several excuses. It wasn't until December 18 that I recieved a call saying that I could actually move into the unit. Due to not being called until the weekend before Christmas (Christmas was Monday), I requested to move in a week later after the holiday had passed. After all I waited 3 months, I never thought that would be an issue. My leasing agent sent me 3 different Move in Bills, all incorrect due to her own mistakes. Once I complained and became frustrated I was told that I could no longer move in because she felt I wasn't being professional. I waited 3 months for nothing only to be told the week of Christmas that due to my attitude I was no longer allowed to move in. My daughter didn't have a Christmas tree this year because I waited, only to be met with Ego, disrespect, and horrilbe customer service. Please stay away and I hope the FHA looks into Fourmidable as a company. I reached out to the regional property manager to seek a solution only to be met with a snarky email only regergitating everything the property manager already said to me, without her ever even taking the time to speak with me. In hindsight I am very happy I didnt move in here. Every time I visited their office there were irate residents, and one person stated they had no door knob on the inside of their apartment and couldn't even get out. Do better. Everyone deserves respect and fair business. I am also still waiting to recieve my holding deposit from months ago.

    Review 6 out of 41

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    The Reserve of Southfield

    March 2024

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