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Woodland Ridge Apartments

18270 Woodland Ridge Drive

Spring Lake, MI 49456

 
 
 
 
 
 

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LStJohn • Resident 2014 - 2015 Not Recommended
Reviewed 06/30/2015
Don't live here if you want to be treated with respect. My husband is in the military and I moved here while he was stationed elsewhere to work at Mercy Hospital since I could not move with him. I have a cat so I moved into what I thought was a "pet" building (turns out there are just cats buildings, but I digress)...so I recently find out that my husband is being restationed and I am able to move with him. This requires me to break my lease so that I can move out two months early, which they charge you an arm and a leg for. My husband flew to see me with our dog, that he had kept with him but no l longer could take on his assignment, therefore I would have her for the few weeks until I relocated. Mind you that my thoughts were still that it's a pet building because I already have a pet in it, right? I received a phone call from Madison in the office, who proceeded to tell me that my dog had been barking and that I did not live in a dog building and there were not dogs allowed, not even to visit and that my dog would need to be removed. I tried to explain to her my situation and my ignorance of what the "pet building" was and she told me "that's not my problem, remove her." Being a therapist, working with mentally ill people and substance abusers I've been talked to a lot of ways...but never with this much disrespect and disregard. I broke down in tears. My husband is out there fighting for our freedom, and I'm trying to help the people of Muskegon not kill themselves on drugs....and they can't even muster up an ounce of respect or compassion but to tell me to "get rid of her." Do not live here, you deserve to be treated better
Woodland Ridge Apartments Manager07/01/2015

The Management Team of, Woodland Ridge on behalf of Monarch Investment, would like to respond with our sincere apology for your most recent experiences here. After years in our community we are certain that there have been many positive experiences that have earned your loyalty. Our policy to be trouble-free for our residents there are certainly opportunities to fall short of the excellence we strive for. Please know that we're listening and acting upon your concerns. To others who may be reading this review while seeking a new apartment home, please know that the worthy concerns of this resident have been or are being actively addressed in order to not only meet and exceed their expectations once again, but also create a better resident experience for all who choose our community as their home. We hope you'll visit in person and give us the opportunity to show all that our community has to offer, and look forward to hearing from you at website link or by calling 616-842-8800. .

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