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Resident 2012 - 2013 Recommended
Reviewed 04/09/2013
I was apprehensive about renting an apartment here because of the previous things I have heard and read about the complex. Strictly because it was the best deal I could find and am on a fixed income, I decided to check them out. Boy was I pleasantly surprised! When my wife and I arrived there were about 4-5 people in the leasing center and only one office staff assisting them. We thought about just coming back when it was less busy but were assured that we would be seen in just a few minutes. As we sat we couldn't help but to be impressed with the genuine compassion in which the office staff whom we later learned was the Manager, Wendy dealt with the issues at hand. She didnt get frazzled under pressure and the phone was ringing off the hook too. When we were able to look at an empty apartment we weren't blown away- there could be some improvements but they are minor. My wife's biggest complaint was the apartment had black carpet-Wendy assured us she could find us an apartment to suit our wants and when we returned to the office she was quickly able to accommodate us with another apartment. We weren't able to see the other apartment she had in mind right away because it wasn't ready yet but she described everything down to the color cabinets and countertops and we were very excited.. Long story short- we moved in 5 months ago and are pleased with our decision. We could have easily read the reviews and completely looked this property over but we are so glad we didnt! The neighbors we have met all say there are no problems with creepy crawlers and insects, we have an amazing view from our apartment and never have a problem with parking. There is a real sense of community here and it's NOTHING like you would be led to believe. it is an apartment building so you can expect the same issues you would have in ANY apartment building but nothing worth noting as of yet.. All in all I think the consensus is that the new management has done a good job of turning the building around. I think there should be more than one person working in the office it's always busy in there but if you need a place reasonably priced with all utilities included you should look for yourself! Talk to Wendy, she has her act together and will work hard to help you!
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Lake Pointe Apartments

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