Number of reviews in the past 365 days | 112 |
Percentage of reviews responded to | 97.32% |
Average time to respond to reviews | 15.35 days |
Contact Property
The Pines of Cloverlane
4907 Cloverlane Dr.
Ypsilanti, MI 48197
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 112 |
Percentage of reviews responded to | 97.32% |
Average time to respond to reviews | 15.35 days |
Dear Resident: We are glad that you found our apartment community to be your sanctuary! We strive to provide the best resident experience that we can. We value you as our resident and hope to see you at some of your community events soon! Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff
Welcome and thank you for your five-star rating of Pines of Clover Lane! We aim to provide the best quality customer service and living experience for our residents and we're happy it shows. We appreciate you choosing to make your home at Pines of Clover Lane!
Hello. Thank you for taking the time to leave a review. While we're glad to hear that you are enjoying many aspects of our property, we see that our community has some room for improvement. We invite you to reach out to our office to discuss your concerns. We want you to love your home at Pines of Clover Lane, and would be happy to hear from you.
Thanks for taking a moment to leave a review. Happy residents make our day. We're pleased to hear that you are enjoying the friendly community, and that the team has been courteous. We truly hope that you love your home at Pines of Clover Lane. Please let us know if you need anything in the future.
Thank you! Recommendations from our current or past residents are invaluable. We're so glad to hear that you are enjoying your time at Pines of Clover Lane, and appreciate you taking the time to share your experience. Please let us know if you need anything during your residency.
Hello. We're sorry to hear that you're displeased with your living experience. We truly value our residents, and want to take whatever action possible to address and rectify your concerns. Please contact the office so that we have an opportunity to discuss this further. Thank you.
Thank you for this excellent rating! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful grounds, We'll remain committed to your satisfaction for as long as you're a member of our community. Thank you for choosing to make your home at Pines of Clover Lane!
We're very sorry to see this review. Although it happens infrequently, we never like to hear that a resident departed their apartment with negative feelings about our community and our service. If you'd like to discuss your concerns further, please contact us at your convenience. Thank you.
We are sorry if we failed to meet your expectations. If you'd like to discuss your grievances, although you no longer reside in our community, please feel free to contact us. Thank you.
We appreciate your high rating, although, it sounds as though you have some concerns. If you'd like to discuss them in moe detail, please get in touch. Thank you.
We're sorry that you feel disappointed. Please reach out to us so that we can discuss your concerns and work towards resolving them. Thank you.
Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain committed to your satisfaction for as long as you're a member of our community!
Thank you for taking the time to leave a review of Pines of Clover Lane. Hearing from our residents is one important way that we are able to improve our practices for all renters. Please reach out to our office if there are any issues about our availability that you'd like to discuss. We value your residency, and would be happy to speak with you.
We appreciate your kind words about our maintenance team at Pines at Clover Lane. It's great to know that they have been helpful and attentive to your needs in a timely manner during your time in our community. Although we appreciate your five-star rating, it is apparent that you have grievances. During this uncertain time, the well-being and comfort of our residents and employees remain among our top priorities. Please be assured that we will do everything we can to support our community members during this fast-changing crisis while adhering to the policies and regulations outlined by our lease agreements and community policies. In addition, we are committed to abiding by the laws and recommendations set forth on the local, state, and federal levels. We encourage you to contact us directly at 734-714-8446 to discuss your situation. Thank you.
Thank you for taking the time to share your feedback. Pines of Clover Lane wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the secure complex and friendly community. We appreciate your review!
Hello. We're so sorry to hear that you've had these experiences within our community. Please reach out to our office so that we can discuss these issues and work on improving your experience. Thank you.
We're sorry you won't be renewing with us. Please be assured that our on-site team is committed to ensuring our community members enjoy a positive resident experience. We hope that you'll contact us directly so that we may have an opportunity to address your concerns. Thank you.
Hello. Thank you for taking the time to share your feedback. We value our residents, and want them to be nothing but happy with their space and our service. Please call the office at your earliest convenience. We would love an opportunity to address your concerns.
Thank you for the feedback. We truly value our residents, and want to take whatever action possible to address and rectify your concerns. Please contact the office so that we have an opportunity to discuss this further. Thank you.
Hello, and thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at Pines of Clover Lane, and that grounds have been looking great. Please reach out to our office if there are any concerns about our management team that you'd like to discuss. We value your residency, and would be happy to assist you.
Great! We appreciate it! Pines of Clover Lane wants all of our residents to have an excellent experience, so we're delighted that you are enjoying the well-kept community and onsite amenities. Thank you for taking the time to share your feedback.
Thank you for your excellent rating and for sharing your experience at Pines of Clover Lane. It's so nice to hear that you're happy with our amenities and beautiful views. We appreciate your feedback, and hope that you have a wonderful residency.
We appreciate you taking the time to rate our community, though it looks like the service from our newest team members could be improved upon. Rest assured that we aim to provide the excellent level of care that our residents deserve. Please stop by the office any time if you need assistance.
Thank you for your high rating Pines of Clover Lane! If you'd like to discuss any concerns you may have, please feel free to reach out to us at 734-714-8446. Thank you.
Thank you for your four-star rating! We always appreciate hearing when staff members have been helpful and responsive to your needs. We're sorry you feel our community is overpriced, however, we believe our rental price-point is competitive with the local market. If you'd like to discuss this, or any other matter further, please contact us at 734-714-8446 at your convenience. Thank you.
Thanks for your review. Although we appreciate your excellent rating, it is apparent that you have concerns. Please feel free to reach out to us at 734-714-8446 if you'd like to discuss further. Thank you.
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Close to Everything, Yet Nothing Comes Close! When you make The Pines of Cloverlane your new home, you will enjoy the serenity of country living without having to drive hours for the city experience. Situated at the crossroads of two major universities, Eastern Michigan University and University of Michigan, The Pines of Cloverlane satisfies a modern lifestyle with convenient and time-saving access to major destinations and expressways such as I-94 and US 23.
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Contact Property
The Pines of Cloverlane
4907 Cloverlane Dr.
Ypsilanti, MI 48197