The Pines of Cloverlane

Hello, Thank you for sharing your experience with Pines of Cloverlane. Our goal is to provide all of our residents with the best customer service and an exceptional housing experience. We are truly sorry to hear we've been unable to ensure your satisfaction. We do want to assure you that we take these matters you've brought to our attention very seriously and we would like to follow up with you personally. We ask that you please reach out to us at your earliest convenience so we can address and resolve your concerns. We are available at 734-434-3455 or [email protected] . We look forward to opportunity to speaking with you. Your Pines of Cloverlane Team

Hello, Thank you for sharing your feedback with Pines of Cloverlane. We are very sorry to hear of your unfavorable experience and would like a chance to resolve them. Please reach out to us at [email protected] or 734-434-3455. We are committed to providing all of our current and prospective residents with best in class customer service. Pines of Cloverlane Team

Thank you for your kind review. We love that you love living at Pines of Cloverlane! If there is anything we can do for you, please don't hesitate to contact us. Your Pines of Cloverlane Team

Hello, Thank you for sharing your experience with Pines of Cloverlane. We are very sorry to hear of your unfavorable experience regarding parking and maintenance requests. We would love the chance to make you happy with all aspects of your home here at Pines of Cloverlane. Please reach out to us at 734-434-3455 or thepinesofcloverlane.com, so we may discuss and resolve your concerns. We are committed to providing all of our current and prospective residents with best in class customer service. Thank you, Pines of Cloverlane Team.

Pines of Cloverlane values our resident relationships above all else and we aim to always keep our residents satisfied. It sounds as though you have had a poor experience and we would like to change that. Please reach out to the management team at our on site leasing office so that we can personally meet with you to discuss your concerns. Thank you for your review! Pines of Cloverlane Team

Thank you for expressing your concerns about the fleas and stink bugs in your apartment. We have high expectations and pride ourselves on providing top notch service and contract services. Pest control services have treated your apartment. If you still feel our service falls short, we want to know so that we can address the issue promptly. Please contact us at 734-434-3455 so we can revisit this situation! Pines of Cloverlane Team

Dear Past Resident: Thank you for the feedback. We sincerely apologize for the situation regarding your move-out and confusion regarding your move-out charges regarding your pet. Pets are most welcome here at The Pines. We would like an opportunity to resolve this issue for you. Feel free to stop by the office or give us a call at 734-434-3455. We do value all residents: current, past, and future, and would love to help clarify anything for you.

Dear Resident: The Pines does sincerely apologize for the time-frame of the printer replacement. The process of getting a replacement printer can take up to two business weeks, and during the downtime of the resident printer, we do offer to print documents for our residents on our office machine. Going forward if there is ever another issue like the above, please do not hesitate to ask us in the office to send a fax or print an item for you if the resident printer is not working. Everything should be in 100% working order now, as we now have basic tech support on site. Thank you, Pines of Cloverlane Staff

Dear Resident: We are glad that you found our apartment community to be your sanctuary! We strive to provide the best resident experience that we can. We value you as our resident and hope to see you at some of your community events soon! Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

Dear Prospective resident, Thank you for the valuable input! We would like to apologize for the miscommunication regarding our rate system. Our rates do change almost daily and we understand that it can be frustrating for the future residents. We would love another opportunity to show you the property and discuss the rental process! Please feel free to contact us at [email protected] or 734-434-3455. Thank you, Pines of Cloverlane Staff

Dear Resident, thank you for the fantastic feedback and for taking the time to complete this review. We are glad that you find our community so enjoyable and we hope that you will stay here for many years to come. Stop by our office events for even more fun! Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

Thank you for such wonderful comments! On behalf of The Pines Staff, we value your residency and appreciate you choosing to stay another year. Our office staff and maintenance team work hard to live up to the expectations of our residents and will continue to go above and beyond for our residents. Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

Thank you for the valuable feedback and for being such a phenomenal resident. We recently have made great changes to our maintenance team and have a well-seasoned maintenance supervisor who would love to address any issues you may have in your home. Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

Dear Resident, Thank you for your positive feedback. You are right! We do have an amazing location. We are right outside Ann Arbor, located right off I-94 and US-23, and still, provide a country living feel. We appreciate you as a resident and hope you will recommend others to the Pines of Cloverlane. Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

On behalf of the entire Pines of Cloverlane Team, I want to thank you for taking the time to share your feedback and living experience with others. My name is Kathleen Quick, and proudly serve as the Senior Property Manager for our community. The natural habitat at Pines of Cloverlane is lush, and aesthetically appealing to the eye. Conversely, this same inviting curb appeal attracts those pesky "unofficial" Michigan state birds ... the geese! Our water areas, fountains, large green fields, walking paths, and towering, stoic trees attract friends and feathers (pun intended). On a serious note, we work hand-in-hand with the Department of Natural Resources (DNR) and independently licensed wildlife agencies committed to the humane treatment of the animals. On an annual and proactive basis, we follow the DNR recommended program for geese limitation and prevention. You may have noticed some of the "dummy dog" signs around the clubhouse and amenity areas. These are to prevent nesting in public areas. I want to thank you again for taking time out to share your feedback, and please feel free to reach out to me directly should you have any concern, or simply want to say hello. Thank you again. Sincerely, Kathleen Quick

Thank you for your feedback. We apologize for any miscommunication between yourself and our staff members. We strive to be proactive, knowledgeable, and efficient. If there are any concerns, please contact our office by phone or email so we can solve any concerns you may have. We do have a new staff and they are willing to assist you in any way possible. Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

Dear Resident, Thank you for your feedback. We strive to make the leasing process simple and quick. I am very pleased to hear that you love calling the Pines home. On behalf of our staff, we thank you for being one of our residents. Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane Staff

Dear Resident, Thank you for your feedback and concern! Yes, we at the Pines of Cloverlane do take take this situation seriously. Unfortunately the flag was caught in the wind and is now tangled around the flagpole. We have attempted to lower and replace the flag; however it was knotted up and we were not able to lower it. The pole is quite high, (at least three stories), we have rented a lift in order to replace it. We plan to replace the flag Tuesday, March 7, 2017. Please reach out to us anytime. Thank you, Kathleen Quick Property Manager

Thank you for your feedback, we truly apologize for your disappointing experience to date. We would like the opportunity to personally discuss the concerns mentioned above with you. Please contact Kathleen Quick, the Property Manager at your earliest convenience. I will be more than happy to review any chargers or cost discrepancies with you and offer the details of these fees. Thank you, Pines of Cloverlane

Our company policies do change over time. The staff is always here to assist you with problems, concerns, and questions. I apologize if you felt like you could not express your feelings to our staff members. We hope that you would recommend the Pines to others as we have worked very hard to create a more informative community. Again, we appreciate your comments! Please feel free to contact us at [email protected] or 734-434-3455 Thank you, Pines of Cloverlane

Dear Anonymous, Thank you so much for your feedback. We are so glad you chose to make The Pines of Cloverlane your home and that you love living here. As it is Resident Appreciation Week, we will be having resident events everyday and we hope we will get to see you at each of them. Thank you again, Sara Pines of Cloverlane Property Manager

Dear Anonymous, Thank you so much for your feedback. We are so glad you chose to make The Pines of Cloverlane your home and that you are enjoying your fabulous amenities. We strive daily to provide our residents with good service and a beautiful community and are very happy to hear you are satisfied with both. As it is Resident Appreciation Week, we will be having resident events everyday and we hope we will get to see you at each of them. Thank you again, Sara, The Pines of Cloverlane Property Manager

"Dear Anonymous Resident, On behalf of the entire Team, we want to thank you for your feedback as it helps us grow, develop and improve. I am sorry to hear you would not recommend The Pines of Cloverlane. We take great pride in our community, and it saddens me that your experience is anything short of positive. It is challenging to address your concerns given the anonymous nature of the review, but we do want to highlight some of the high points: 1) We are working with the DNR to establish an organized goose relocation program. While we believe the wildlife adds charm to our community, we are working to control the total population. 2) Our Laundry Lounge pool is in the process of being remodeled. It is important to us that our pools are maintained properly and are looking their best for our residents. We hope to have it complete within a week or two. We are tenaciously working to complete a large scale capital project, which will be an amazing enhancement to our neighborhood. In the meantime, our main clubhouse pool has been open since before Memorial Day and is open daily from 10am to 10pm. 3) Our interior and exterior lighting renovations are taking longer than anticipated. However, adding new LED light fixtures throughout the community will bring more light at night and will be worth the wait. I welcome the opportunity to discuss all these concerns in more detail if you contact me at the rental office. I am also happy to explain free rental payment options with you and answer any other questions you may have. We value Pines of Cloverlane Friends and Family like you and hope we have the opportunity to turn your experience into a good one. Thank you and I hope to hear from you soon. Respectfully, Sara Rutter Property Manager