Review History for anonymous

The Pines of Cloverlane


Review Author Icon

anonymous

Resident 2018 - 2019

5/26/2019

Had mold and mice in my apartment. I have lived in 3 apartment complexes and this will be my 4th. They have all been great until this one. Management nickels and dimes you every chance they get. They charge you a fee for using their online rent payment system (in order to pay them rent, you need to pay them a fee!). I tried to pay with a check to avoid the monthly fee and they said they only accept online transfers. I move out this Sunday and I am sure they will try to charge me for something. Management is very unwilling to negotiate any (of the many) fees. It seems as if management hopes they can nail you with more fees. Their "soft credit check" during application turned out to be a hard inquiry. Upstairs neighbors were loud and got evicted, which was nice, but it tells you something about the community. There are many small things that add up when you live here. To wash and dry your clothes is $3 (I can swallow that). The dryers are old and can't dry a medium size load so you have to pay more to have two dry cycles and your clothes still come out damp. It's constantly a headache and I can't wait until Monday morning!
    Manager

    5/28/2019

    The Pines of Cloverlane
    Hello, Thank you for sharing your experience with Pines of Cloverlane. Our goal is to provide all of our residents with the best customer service and an exceptional housing experience. We are truly sorry to hear we've been unable to ensure your satisfaction. We do want to assure you that we take these matters you've brought to our attention very seriously and we would like to follow up with you personally. We ask that you please reach out to us at your earliest convenience so we can address and resolve your concerns. We are available at 734-434-3455 or pines@haymanco.com . We look forward to opportunity to speaking with you. Your Pines of Cloverlane Team

    Review 290 out of 423

    Share This Review

    Contact Property

    The Pines of Cloverlane

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review