Review History for Verified Resident 855862

The Pines of Cloverlane


Updated Review

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Resident 855862

Verified Resident 2018 - 2023

2/2/2023

I have loved living at this community for many years. There are great amenities. However, the last year or two it seems like quality has decreased. Our common area used to cleaned thoroughly weekly, but now I don't think that the carpet in the common area has been cleaned in at least two years with multiple stains on the carpet. I think that management isn't cracking down as much as they should either because my neighbor has a charcoal grill on their patio, which is prohibited. I also think more parking lot lights should be installed because you can't see anyone walking at night and it isn't safe.
    Manager

    2/3/2023

    The Pines of Cloverlane
    Thank you for taking the time to share your insight from your stay at Pines of Cloverlane. We're sorry that these issues have caused your positive feelings about our community to lessen over time. Please be assured that we take resident feedback very seriously and work toward every opportunity to help improve our resident experience. Kindly reach out to us at 734-434-4355 to discuss how we can regain your confidence and turn your experience around. We hope to hear from you. Thanks again.
    1 Previous Review

    Previous Review

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    Resident 855862

    Verified Resident 2018 - 2020

    12/21/2020

    So far, I have had a great experience living here. The management takes matters very serious and all maintenance requests are done in a timely manner. I love the landscape of this complex. It is so nice to be able to have an area to walk around as well. I love the amenities that are offered. There are two pools, an office area, washer and dryers in every building, a dog park, a playground, a basketball court, and even a nice laundry lounge. Overall, I think it is a really nice apartment complex.
      Manager

      12/23/2020

      The Pines of Cloverlane
      Great! We appreciate it! Pines of Clover Lane wants all of our residents to have an excellent experience, so we’re delighted that you are enjoying the well-kept community and onsite amenities. Thank you for taking the time to share your feedback.

      Review 59 out of 423

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      The Pines of Cloverlane

      March 2024

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