Review History for Verified Resident 759092

Hearthstone Apartments


Updated Review

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Resident 759092

Verified Resident ā€¢ 2019 - 2022

3/7/2022

Overall it was okay. The community always has trash lying around outside though and in the garage? the trash rooms are always overflowing and smell SO bad? there's police parking in the parking lots and we've heard multiple screaming matches between residents? the quality of the unit is okay.. the pool is ice cold and always way too occupied. For what we pay, we're hoping to find something with better amenities and quality because it just isn't worth the money for us.
    Manager

    3/7/2022

    Hearthstone Apartments
    I'm sorry we have not met your expectation. Thank you for letting us know the areas we can better improve. Our pool area is highly sought-after during summer months and that unfortunately, we cannot change but we do hope you will be able to enjoy it this summer!
    3 Previous Reviews

    Previous Review

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    Resident 759092

    Verified Resident ā€¢ 2020 - 2021

    8/15/2021

    Our experience has been an 7/10. We love the layout of the unit we live in and the area we live in. But the pool is ice cold, neighbors are noisy and the office doesn't do anything about it, maintenance leaves lights on and walks through our unit with their shoes on, whenever I email the office, I rarely get a response.. hopefully this will be our last year leasing.
      Manager

      8/16/2021

      Hearthstone Apartments
      Good Morning. I apologize we have not met your expectations. Our pool is heated and we have verified that it is in working order. If you'd like to discuss your other concerns, please feel free to reach out to us at the leasing office at 952-891-4300.

      Previous Review

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      Resident 759092

      Verified Resident ā€¢ 2020 - 2021

      3/7/2021

      We got a pretty good deal as far as square footage goes.. the pool was freezing cold this last summer so we weren't able to bring our little ones swimming...there's always a lot of trash lying around outside.. they have two maintenance guys here that incorrectly installed our new appliance and we had a huge leak all over in our kitchen and were told we had to wait until the next business day for someone to fix it (that was two days away)....... my husband ended up fixing it because we have a crawling baby and it's unsafe to have leaks like that in a home due to mold and water damage. I like the townhome style option though! Can't really find that around here at this price point... I have called and emailed with noise complaints after quiet hours but have only gotten a response maybe twice...I was just told to call the police...doesn't seem like they do much about noisy neighbors... other than that, we haven't had a terrible experience. Hoping to be done with renting soon.. I'd say this place is a 2.5/5..
        Manager

        3/9/2021

        Hearthstone Apartments
        Good Afternoon. Thank you for your review. We apologize we have not met your expectations. If you'd like to discuss them further, please give us a call at the leasing office. 952-891-4300.

        Previous Review

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        Resident 759092

        Verified Resident ā€¢ 2020

        4/12/2020

        The apartment itself is okay. The cabinets are peeling and are still sort of outdated for the price we pay.. The neighbors are quite loud (yelling & slaming doors and cabinets we can clearly hear through the walls) all through the night and day. Other residents have also left garbage bags for days at a time in the garbage rooms (there's a garage shute 2 steps away from where the bags were left). Maintenance team isn't properly trained (left our nee fridge leaking and didn't come back to fix it...after us being told they would..we had to fix it ourselves). There's garbage lying all over the ground throughout the community.... but the office responds fairly quickly..so that's good.. Besides that... it's been alright living here....
          Manager

          5/5/2020

          Hearthstone Apartments
          Good Afternoon, We apologize that you have not had a great experience with us. We take pride in the high standards we have set for our community and staff. Please contact our office so we can further assist you and go over your concerns.

          Review 44 out of 178

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          Hearthstone Apartments

          March 2024

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