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Resident 2018 - 2019 Not Recommended
Reviewed 03/20/2019
This is the worst apartment complex I have ever rented with. If you are looking for a place that will treat you with respect and value your worth as a tenant, this place is NOT for you. Not only are the leasing office staff incredibly rude, they also managed to offend my family and I when we talked to the assistant manager about our financial status. They even tried to sympathize with us, saying they'be been through it before. When I asked them if they've ever been in financial crisis or was filed eviction upon them, they said NO. I stared in disbelief; what sympathy they attempted to give was not only FALSE, it was also highly dismeaning. The staff here have NO empathy for their tenants and do not care if you suddenly have financial crisis. They will not communicate with you regularly unless you harp on them, and when you do follow up constantly, they reply back with passive aggressive comments. The maintenance staff, however friendly, rarely solves a problem when you call them for assistance. Whenever I did, I needed to request on the same issue twice if not three times before someone would finally attempt to fix the problem with the unit(s). I am extremely displeased with Devonshire Apartments and its management. I felt that the staff is not genuine in the very slightest, and their work ethic is absolute garbage. I will never rent from any one of Pinnacle Community's properties (such as this one, Devonshire Apartments) again.
Devonshire Apartments Manager03/21/2019

I'm so sorry this has been your experience and I want to help. I assure you it was never our intention to treat you rudely in any way. We understand that financial difficulties can occur and we will certainly work with you in any way we can. We do have rent collection requirements that we are tied to as well. Our team understands these kind of situations and I'm so sorry that you felt we didn't. Please reach out to me at 952-884-1110 or stop by the office. I am typically in each day, Monday through Friday. Sincerely, Colleen, Property Manager

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