Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 6 days |
Contact Property
Twelve 501 Apartment Homes
12501 Portland Avenue
Burnsville, MN 55337
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 4 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 6 days |
Thank you for choosing Twelve 501 Apartment Homes as your home. It's always great hearing positive feedback from our residents!
Thank you for updating us on your concerns with your plumbing. We are sorry for any delays in responding to your request. Please know we are committed to resolving this matter quickly and effectively. At your earliest convenience, please email our Cares Team at [email protected] so we may assist you further. We sincerely appreciate your patience and cooperation.
Thank you for letting us know you enjoy our location. We pride ourselves on providing amenities that offer comfort and convenience. It is disappointing to learn that you are dissatisfied with our efforts. Please feel free to reach out to us at [email protected] to discuss your concerns in more depth.
Thank you for taking the time to rate our community. Although we welcome all feedback, we must admit we are disappointed that your assessment of our community is so low. Your account regarding the upkeep of the garage, lack of parking availability, noise levels, pet management, and cleanliness throughout the community is extremely concerning to us. We would love to discuss your concerns with you directly and make the appropriate adjustments to improve. At your earliest convenience, please email us at [email protected] so we may assist you further. We look forward to hearing from you.
We appreciate your candid review. However, we are disappointed to learn that you are dissatisfied with the service you have received in our community, and we would like to discuss your concerns in greater depth so we may take action to improve your experience. When you have a moment, please contact us at [email protected] Thank you.
We are proud that you are having a great overall experience in our community. Your feedback about communication is excellent to read. Please continue to enjoy your time here. Thank you.
We are happy that you are pleased with the amenities throughout our community. Please continue to enjoy it here, and thank you for your review.
Thank you so much for sharing your lovely words of encouragement for our premium location, friendly team members, and prompt maintenance service! Your satisfaction and comfort as a resident will always be our No. 1 priorities, so please don't hesitate to reach out to our leasing office if you need anything.
It makes our day to read that you had a smooth move-in and are happy with your spacious home and our welcoming, helpful team. We want you to feel satisfied and comfortable here.
Thank you for your review and welcome to the community. We're glad to hear that Megan was so helpful during your move-in process. We're sorry to learn of your disappointment with the condition of your apartment home. At your convenience, please come by the office or email [email protected] so we may discuss your concerns in greater detail.
Your fantastic review made us smile! Thank you for highlighting our responsive team and convenient location.
It's delightful to know you enjoy your home with us. We're proud to be part of such a warm and welcoming community. Thank you for being our resident and sharing such wonderful feedback.
Thank you for the awesome review of our community! We are proud of our service and glad to hear that our team is always able to assist you.
We appreciate your honest feedback on the noise levels as well as our team's communication. Both of these situations are ones we want to resolve as quickly and effectively as possible, and any additional information you can provide will be extremely valuable. At your earliest convenience, please email our Cares Team at [email protected] so we may assist you further.
How nice to see your appreciation for our friendly, professional team, peaceful environment, and transparency when it comes to our pricing. We want you to feel right at home here.
It's a joy to see your positive feedback. Our team works hard to provide a clean and pleasant living environment, and we appreciate you taking notice. Thank you for the great review.
Thank you for your review. We are happy to be of service.
Thank you for taking the time to bring this to our attention. We're sorry to hear that your apartment was not move-in ready. We hope you will allow us to help. Please come to the office or contact us at [email protected] so that we may discuss your experience and make things right.
Thank you for reaching out. We're sorry to learn of your disappointment with your apartment home and our team. When you have a moment, please connect with us at [email protected] so we may discuss your concerns in greater detail.
Thank you for your review and complimentary rating. We are happy that you like the way we have designed our homes. Your suggestions about extra storage, a party room, and park upkeep have been taken to the team. Thank you for sharing.
We appreciate you taking the time to review. It's disheartening to hear you were disappointed with your apartment home upon move-in. Please allow us to understand your concerns in greater detail by emailing us at [email protected] or stopping by our office to discuss. Thank you.
Welcome to the community! Please don't hesitate to reach out to us at [email protected] if there's anything we may do to help you feel more at home. Thank you.
Thank you for reaching out. If there's anything we may do to elevate your experience in our community, we're happy to be of service. Please contact us at [email protected] whenever we may assist you.
We appreciate your positive review! Our team is delighted to know you're pleased with them and their commitment to our residents. If there is anything else you find yourself needing assistance with don't hesitate to reach out to us.
Thank you for your review. We are happy to provide exceptional service.
Thank you for the review and the compliments to our team! It's reassuring to know that we have resolved your maintenance requests promptly. We are sorry to hear that the heater in your apartment home is not as hot as you would prefer, as the comfort of our residents is a top priority. We would like to look into this matter further to determine how we may help improve your experience soon. Please reach out to us at [email protected] at your convenience. We look forward to speaking with you!
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Now offering in-person, virtual & self-guided tours by appointment! To help stop the spread of COVID-19, face masks are required. Reach out to us today as helping you find the perfect home remains our priority!At Twelve 501 Apartment Homes, we offer spacious and comfortable one, two, and three bedroom floor plans right in the heart of the high energy Burnsville neighborhood. The community provides easy highway access and is within walking and biking distance to many facilities in the area including Birnamwood Golf Course, Crosstown East and West Park, and Black Dog Lake. As a pet friendly community welcoming both cats and dogs (with only a few breed restrictions), the possibilities are endless at Twelve 501 Apartment Homes! Call today to schedule your personal tour.
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Contact Property
Twelve 501 Apartment Homes
12501 Portland Avenue
Burnsville, MN 55337