What are noise levels like at Willow Pond Apartments?

The community is rated 2.7/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Willow Pond Apartments?

The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is Willow Pond Apartments?

The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood

The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 2.7/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 3.33 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 2 Beds, 2 Baths and 3 Beds, 2 Baths

Ratings & Prices for Willow Pond Apartments, Burnsville, MN

Renter Ratings

Noise	N/A
Grounds	3
Safety	3
Office Staff	3.3
Maintenance	2.7
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	3

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	3.33 days

Ratings & Reviews (80 Reviews)

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mcmorrowryan • Former Resident • 2019 - 2020

09/21/2020

Things were mostly okay. The ceiling leaked piss water twice, that wasn't great. Seemingly there are many migrants that live here that aren't familiar with the use of garbage disposals or maybe even toilets. We were then charged $400 for the replacement of the countertop. There… See More

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Willow Pond Apartments Manager

09/27/2020

Hi, we regret to hear that your living experience was anything less than exceptional. Here at Willow Pond, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (952) 894-2778 to discuss ways we can better serve our residents.

Former Resident • 2020

04/18/2020

Believe the reviews, they suck you in with a low deposit to charge you outrageous fees when you move out. I never got a move out walk thru and I just received notice in the mail that I owe almost $2000 in damages. (Pretty much the… See More

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Willow Pond Apartments Manager

04/20/2020

Hi, thank you for taking the time to leave us your honest feedback. Please reach out to us at (952) 894-2778 when you can so we can address this situation directly. Thank you and have a great day.

rachelhall • Resident • 2014 - 2020

03/16/2020

As someone who has lived in two separate buildings at Willow Pond within about 6 years, reading some of these reviews was surprising. In my personal experience, both management and maintenance have always been quick to respond to any issues, very friendly, and nothing but professional.… See More

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Willow Pond Apartments Manager

03/18/2020

Rachel, your wonderful feedback and rating mean a lot to us! We're glad to hear you've had such a great experience in our community. If there's anything further we can do for you, we are happy to help! Take care.

Resident • 2019

05/01/2019

. This place is an absolute is nightmare . If you are a person of color, do some research before signing a lease with these properties. I just moved in 4 days ago and they towing my car and had sticker for it who does that?… See More

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Resident • 2016 - 2019

03/06/2019

Someone's dog pooped in the garage. I called about it over two weeks ago and it's still there. I wish I could say this kind of thing wasn't a common occurance. Management is extremely rude whenever you make a request. The amenities are not worth the… See More

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Willow Pond Apartments Manager

03/28/2019

It is discouraging to learn of your experience with us. Your feedback helps us improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. If there's anything else we can help you with, do not hesitate to reach out to us at the Willow Pond leasing office or [email protected] Jim C., Bigos Management

Tres_W • Resident • 2019

02/27/2019

Lived here for a while now and currently do so. People in the Office are great, and do their best to make things run smoothly. One of the best locations possible, with access to 35W, 35E, and 77 making the entire metro within 30 mins driving.… See More

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Willow Pond Apartments Manager

03/11/2019

Hi Anonymous, thank you so much for your positive comments about Willow Pond! We certainly enjoy our close access to Chipotle ourselves! Heather H. -Willow Pond

Former Resident • 2019

01/31/2019

I wanted to move out after our first year, but we had personal things come up and didn't get a chance to discuss new housing. This place was an absolute nightmare. The place was vandalized frequently, the smell of pot lingering down the hall, the neighbors… See More

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Willow Pond Apartments Manager

02/07/2019

Hello, I am sorry to hear about your negative experience at Willow Pond, I am aware of some of the challenges that you were dealing with in your building, We work with all of residents to be mindful of other residents and try to help them understand they are impacting the ability of others to enjoy their homes, we do not always get the response we would like. In regards to move-out charges, when a resident gives us notice, we provide a list of items that we will be looking at when you leave. We hope this provides a good map so that there are not any surprises when you move out. While not required, we encourage scheduling a walk-through inspection with office staff prior to move-out so that everyone is on the same page. Lastly, I hear and appreciate the concerns you have shared about our Property Manager. It is never okay for a resident to feel belittled or disrespected while interacting with our staff, and we appreciate your feedback so that we may better serve our residents moving forward. Sincerely, Jim C., Portfolio Director, Bigos Management

Resident • 2017 - 2018

09/05/2018

Management and staff do nothing to address tenant concerns. If you are a non-smoker, don't believe the "100% smoke free" plaques they have posted. Their smoking addendum is useless because no one enforces the rules. After talking to the staff and emailing them numerous times about… See More

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Willow Pond Apartments Manager

10/03/2018

Dear Anonymous, Thank you for taking the time to leave this review, we appreciate customer feedback as it helps us to improve the services we offer to our residents. We would really appreciate an opportunity to speak with you directly to discuss the issues you have mentioned. Our staff strives to provide a comfortable and enjoyable place for our residents to call home and we'd like to do what we can to improve your experience with us. We look forward to hearing from you. Heather H., Willow Pond

Former Resident • 2017 - 2018

08/21/2018

Willow Ponds is a SCAM! They screw their residents over. They charge their residents to pay for their carpet after they move out. Willow Ponds is charging my roommate and I over $800 on TOP of the deposits that we paid when we move in. There… See More

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Willow Pond Apartments Manager

09/03/2018

We sincerely apologize for any issues that arose after your move-out. We would welcome an opportunity to speak with you about this. Please give us a call in the office at 952-894-2778 at your convenience. Erica K., Willow Pond

Spiritbaby • Resident • 2018

04/24/2018

I hate it here :(. We now have to pay for utilities and it's costing way more than they estimated it would be. The property gets damaged quick by troubled kids. Walls are paper thin too. They haven't been accommodating. I wanted to use the party… See More

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Willow Pond Apartments Manager

04/27/2018

Hello, We are sorry to hear about your experience here. We want to make sure that all of our residents have a pleasant experience living with us. We are unable to locate your information in our system, but would like to discuss these with you. Please contact us @ 952-894-2778 or email us @ [email protected] Thank you and we look forward to hearing from you. Heather H -Willow Pond

Resident • 2017

10/15/2017

I'm from the D (the rental office) building. I've been here since early this year. The place has gone down hill since then. The people that they are letting in cause backups in the trash room (cause the trash shoot to clog and back it up… See More

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Willow Pond Apartments Manager

10/22/2017

We appreciate your feedback and would like to speak with you concerning these issues. We are unaware of these issues and would like to resolve them to the best of our ability. Please contact us @ 952-894-2778. Heather H., Willow Pond

ELi0112 • Resident • 2016 - 2017

10/10/2017

Living there was a deceiving experience from day: - the management people was watching us from outside and was very rude to my young kids when their toys were falling off the patio - they charged me for "using" the door knobs, when I asked why,… See More

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Willow Pond Apartments Manager

10/12/2017

Hello ELi0112, We are sorry to hear about your experience. We do ask that our apartment homes are returned to the same condition at move out, that they were in at move in. There are signs posted in the trash area about not throwing furniture in our dumpsters, and the fines for doing so. If you would like to continue our previous conversations, please contact us @ 952-894-2778 Heather H. -Willow Pond

Resident • 2014 - 2017

06/16/2017

This place is horrible and the management is horrible. I just moved out of this place and they are not giving me back my my security deposit and also is stating that i owe them more money. When I first moved in there the apartment had… See More

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Willow Pond Apartments Manager

06/19/2017

Thank you for contacting us. We do apologize you had that experience. We do ask that all maintenance issues are reported immediately so the issue can resolved to everyone's satisfaction as soon as possible. We do appreciate your feedback and would like to discuss this further with you. Please contact us at 952-894-2778. Thank you, Heather H, Willow Pond

jtstutz42 • Resident • 2016

10/17/2016

The people running the place have no idea what they are doing. I have never received so much wrong information in my life. Just a terrible place to live. EVERYTHING SUCKS THERE!

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Resident • 2015 - 2016

06/20/2016

STAY AWAY this place is so bad!! I had my car broken into twice and the office has never did or done anything for the people that has had their cars broken into!! This place is really ------ the maintenance people that come and fix stuff… See More

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Chaedri • Resident • 2013 - 2016

06/03/2016

DO NOT RENT HERE... You will be scammed! I moved in May 2013 to a 2 bedroom apartment that stunk of cat urine. The carpet had to be replaced and concrete sealed to stop the smell. My husband and I had to seal it ourselves and… See More

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Resident • 2015 - 2016

06/01/2016

This place sucks. The maintenance is really bad here and it takes 2weeks for them to come fix anything small or big! The staff here are really rude and not nice at all unprofessional in all ways. I really wish we never signed a lease here… See More

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Resident • 2013 - 2016

05/09/2016

UNSAFE: Front door and side doors to building are often broken and do not lock. It takes maintenance WEEKS to fix them. People are pulling the fire alarms and when residents leave their apartments, they will go around and see who left their doors unlocked to… See More

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Resident • 2014 - 2015

03/07/2016

The new management is very racist to minorities. If you are a person of color, do some research before signing a lease with these properties. Some of the workers at the office are nice and friendly, but they have little say in decision making. The new… See More

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Resident • 2014 - 2015

12/10/2015

First off, if you're reading this review and you're contemplating moving to these apartments, please don't especially if you're a person of color. I have enjoyed living in these apartment until a new manager (Heather) came. She is vicious and racist to minorities. She will try… See More

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Resident • 2012 - 2014

12/31/2014

I lived here for 3Yrs and I wont recommend this place. They trick you to move in with nice words and continious phone calls after you inquire about their property. But soon after you sign the lease you will face the fact. Some of the staff… See More

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Willow Pond Apartments Manager

07/10/2015

We regret the experience you have had with Willow Pond Apartments and we would like the opportunity to meet with you to talk about ways that we can improve your impression of the team. Please feel free to contact the Portfolio Director, Jim C. at [email protected] about your concerns. Thank you. Sheila D., Bigos Management

Resident • 2013

12/06/2013

These people are scam artist and should be put out of business. They are charging people for replacing a carpet because it was 4 years old while the tennants were only there for 2 years. These buildings need new management because the ones that they have… See More

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Resident • 2011 - 2013

12/04/2013

I lived at this facility for two years, the Carpet was never changed, after we renewed our contract after the first year, it was poorly water cleaned as far as we were concerned we would have done a better job. When we called the office and… See More

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Willow Pond Apartments Manager

12/04/2013

Thank you for sharing your experience with us. As stated on the security deposit refund letter, our carpet life expectancy is 8 years. We only charge for carpet replacement if the carpet doesn't last the 8 years and we will only charge a pro-rated amount. We try very hard to save the carpet by cleaning it and offering to shampoo it at renewal time. When there is money owed after move out, we do work with the residents by allowing a payment plan. We are more than happy to work with you regarding the balance. Please feel free to contact us in order for us to help you. Thank you again for your input and we look forward to hearing from you. Shannon H., Property Manager

Resident • 2009 - 2013

11/28/2013

I have lived in Willow Pond Apartment for more than five years. It is a great place for a family with many shopping malls and play-grounds in a close distance. It has a fair rental price with yearly increase of about ten to fifteen dollars if… See More

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hatchetgirl42092 • Resident • 2012 - 2013

03/07/2013

Willow Pond is an okay apartment. My boyfriend and I signed a one year lease. It seemed that as soon as we signed the lease everything started breaking. So far we've had every door come off of its track, our blinds break everytime we open them… See More

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Updated Review