Review History for ELi0112

Willow Pond


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ELi0112

Resident 2016 - 2017

10/10/2017

Living there was a deceiving experience from day: - the management people was watching us from outside and was very rude to my young kids when their toys were falling off the patio - they charged me for "using" the door knobs, when I asked why, ( they were not broken, missing or anything like that) the manager told me that they looked just a little different from the knobs in another apartment and said that she will remove the charge when I will paid the full amount almost ( $3000) in 6 installments - they charged for items left in the dumpster that were not mine, they only removed the charge when I asked to see the pictures - they charged for the carpet that was not new at all ( and I was specifically told when I moved in that it will not be changed with the comment that it will actually be better for me because I have young kids) - the manager is awful with a fake smile on her face, I had a very bad and deceitful experience, the worse ever. I have always been refunded up to 90% of my deposit every time I moved out of an apartment. willow pond it's just not what you expect and nobody should go through that kind of experience. it is like we are paying 2 rents at the same time and it is very hard! I don't recommend this place to anybody! absolutely not!!!!!!!
    Manager

    10/12/2017

    Willow Pond Apartments
    Hello ELi0112, We are sorry to hear about your experience. We do ask that our apartment homes are returned to the same condition at move out, that they were in at move in. There are signs posted in the trash area about not throwing furniture in our dumpsters, and the fines for doing so. If you would like to continue our previous conversations, please contact us @ 952-894-2778 Heather H. -Willow Pond

    Review 52 out of 120

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