What are noise levels like at Willoway Apartments?

The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Willoway Apartments?

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Willoway Apartments?

The community is rated 4.1/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.9/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.3/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 24.78 days to their community reviews in the past year.

What types of floor plans are available?

1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for Willoway Apartments, Burnsville, MN

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.1
Office Staff	4.5
Maintenance	4.3
Neighborhood	4.9
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	3.2/5
SatisFacts™ Maintenance	4.4/5
SatisFacts™ Renewal Survey	4.1/5

Review Count

Number of reviews in the past 365 days	9

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	24.78 days

Ratings & Reviews (60 Reviews)

No reviews match your search.

Verified Resident • vrp • 2015 - 2021

Updated Review

01/07/2021

A great community to live in and the staff is wonderful and very helpful! Updated apartments and has a great pool and business center! Close to many freeways and shopping areas! Nice community laundry facilities!

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

01/08/2021

Thank you for your wonderful review of Willoway Apartments. I will be sure to pass along your comments to my team. If there is anything we can do to make your home more enjoyable, please contact our office. It's nice to hear that we make a difference. Sincerely, Tanya Hansen Manager

Previous Review

· 02/27/2015

Verified Resident 774004 • vrp • 2000 - 2020

10/27/2020

I love living here and have done so for the past 20 years. Overall I have been very happy or I would not have stayed. Maintenance and office staff are great and try their best to be as efficient and effective as possible at keeping me… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

10/29/2020

Thank you for giving us a great review. We appreciate your wonderful comments, we are looking forward to ……….. Thanks again for choosing Willoway Apartments. Thanks, Tanya Hansen Property Manager

Resident • 2020

09/30/2020

Tanya is the very reason I moved to Willoway. I toured at least 7 different places and Willoway was the best because of the office staff. She takes her time and explains everything very well. I would recommend this place to anyone who wants a clean… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

09/30/2020

Thank you so much for your correspondence. We pride ourselves on our customer service and the care of our community. We are sincerely appreciative of your feedback as this helps us continually improve and strive for excellence. Your residency is very important to us and we want you to continue to enjoy your home here at Willoway Apartments. Please feel comfortable to call upon us if we can be of any service to you, or better yet... Stop in and have a cup of coffee or Hot Cocoa on us. Sincerely, Tanya Hansen Willoway Apartments

Verified Resident 812387 • vrp • 2020

09/06/2020

Horrible experience with the manager prior to moving in, and the unit is in deplorable condition. When I moved in, there was paint all over the baseboards, the cabinets are old, tattered, and smells horrible. The doors have scratches, holes, and are old. The window seals… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

09/09/2020

I would like to express my sincerest apologies for the issues that you have experienced in your home. I understand how unsettling this must be. Your residency is important to us and we hope you will continue to make Willoway your home for years. In closing, please let us know if we can be of any further assistance further questions or concerns. I may be reached at 952-894-5982. Sincerely, Tanya Hansen Property Manager

Verified Resident 714574 • vrp • 2019 - 2020

07/09/2020

Overall, friendly place to access to shopping, services, parks, and the rest of the Twin Cities is good. When available, the amenities are very good. The staff has been cooperative and quick to respond. See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

08/21/2020

Dear Resident, Thank you for your review. We are pretty proud of our staff and partners who help to make Willoway a fantastic community to call home. If there are ever any questions or concerns please know we are here to listen and to answer your questions. We look forward to the many years ahead for you to call Willoway Apartments your home. We look forward to seeing you at the next resident event to get to know some of your neighbors. Thank you, Tanya Hansen Community Manager

Verified Resident 438645 • vrp • 2001 - 2020

06/21/2020

Great place to live. Rent always increases every year. Staff is very nice. Had water shut off and not notified. Only issue is that a tenant, who has mental health issues, constantly swears, yells outside his/her apartment. Leaves trash in front first floor laundry areas. See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

08/21/2020

Verified Resident 772497 • vrp • 2013 - 2020

05/26/2020

The Willoway community is maintained well and there are all the amenities I was and am looking for available. The pool is kept at a decent temperature and is big enough for a good workout and also for some fun. The indoor parking garage is very… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

05/27/2020

Dear Resident, Thank you for your review. We are pretty proud of our staff and partners who help to make Willoway a fantastic community to call home. If there are ever any questions or concerns please know we are here to listen and to answer your questions. If you have any ideas on how we can get to that 5 across the survey please let us know. We look forward to the many years ahead for you to call Willoway Apartments your home. Thank you, Tanya Hansen

Verified Resident 542860 • vrp • 2019 - 2020

05/03/2020

This has been a great place to live. The location is great. Management and Maintenance are always cheerful and address issues promptly. The grounds are beautiful and the indoor pool area feels like a resort. It's really nice. The underground heated parking has definitely spoiled me.… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

08/21/2020

Verified Resident 750672 • vrp • 2019 - 2020

03/08/2020

Great staff! Some of the neighbors are fantastic and friendly...most people keep to themselves. The grounds are well kept and safe. Really my only complaint is needing the key to get into the garage from inside...it's for safety, so I understand it.

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

03/10/2020

Dear Resident, Thank you for your review. We are pretty proud of our staff and partners who help to make Willoway a fantastic community to call home. If there are ever any questions or concerns please know we are here to listen and to answer your questions. If you have any ideas on how we can get to that 5 across the survey please let us know. We look forward to the many years ahead for you to call Willoway Apartments your home. Thank you, Tanya Hansen Property Manager

Verified Resident 635464 • vrp • 2019 - 2020

01/05/2020

Its was a very smooth process, the staff was great and they delivered everything they promised. Apartments are bigger than most 1 bedrooms and I have a balcony. The indoor pool and underground heated garage is also awesome See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

01/06/2020

Dear Resident, Thank you for your review. We are pretty proud of our staff and partners who help to make Willoway a fantastic community to call home. If there are ever any questions or concerns please know we are here to listen and to answer your questions. If you have any ideas on how we can get to that 5 across the survey please let us know. We look forward to the many years ahead for you to call Willoway Apartments your home. Thank you, Tanya Hansen Property Manager

Verified Resident 718602 • vrp • 2019

11/17/2019

I have had a great experience at Willoway Apartments so far and like everything that is offered, my apartment is awesome and can't wait to get everything in place and meet other neighbors and am glad to be back in the Burnsville area, thank you for… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

11/18/2019

Verified Resident 299268 • vrp • 2017 - 2019

10/07/2019

This is a lovely community. The staff are pleasant and always helpful, the building and grounds are kept spotless and the apartments are quiet and comfortable. I feel safe living here. The indoor pool and gym are wonderful additions to my living comfort. See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

08/11/2020

Dear Resident, Thank you for your review. We are proud of our staff and partners who help to make Willoway a fantastic community to call home. We look forward to the many years ahead for you to call Willoway Apartments your home. Thank you, Tanya Hansen

Verified Resident 640012 • vrp • 2018 - 2019

07/10/2019

In less than a year, I've come to call my apartment my 'Happy Place'. I feel very safe and comfortable here. I am so thankful to have found my new home here at Willoway Apartments. Willoway is more than just a building, it's HOME! See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

07/10/2019

Verified Resident 461971 • vrp • 2011 - 2019

03/07/2019

Clean friendly and helpful Quiet place to live Pool area is nice but dark snd need a place to grill Garages are safe most of the time Doors to be checked that they lock at all times Closets doors need to be updated See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

03/08/2019

Dear Resident, Thank you for your review. We are pretty proud of our staff and partners who help to make Willoway a fantastic community to call home. If there are ever any questions or concerns please know we are here to listen and to answer your questions. We will look into the lighting in the pool area and will start checking all door daily. If you have any ideas on how we can get to that 5 across the survey please let us know. We look forward to the many years ahead for you to call Willoway Apartments your home. Thank you, Tanya Hansen Community Manager

Resident • 2011 - 2019

01/27/2019

clean grounds and building. The snow removal is well done and staff is friendly!! Nice amenities!!! They currently remodeling the hallways and new carpet is on the way!! Come check it out I know you feel the same!!

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

02/01/2019

Thank you for giving us a great review. We appreciate your wonderful comments, we are looking forward to many more years with you. Thanks again for choosing Willoway Apartments

Engled952 • Resident • 2018

12/07/2018

In my many years of apartment living, I believe management and maintenance are key factors in the quality of the apartment unit, building and overall environment and living experience. I find the community manager at Willoway to be very responsive, friendly and accessible. The same holds… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

12/13/2018

Resident • 2016 - 2018

11/27/2018

the building is well taken care of. They are getting ready to redo the hallways with new paint and carpet. The staff is very kind and helpful when called upon. they go above and beyond what their job descriptions are and they never expect anything in… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

11/27/2018

Resident • 2016 - 2018

11/26/2018

The staff is awesome and very helpful. Tanya is here very early and is the last to leave. She has cleaned up garbage or whatever is needed. Very happy to call Willoway my home. The building is clean and well maintained.

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

11/27/2018

Thank you so much for your correspondence. We pride ourselves on our customer service and the care of our community. We are sincerely appreciative of your feedback as this helps us continually improve and strive for excellence. Your residency is very important to us and we want you to continue to enjoy your home here at Parkwood Pointe. Please feel comfortable to call upon us if we can be of any service to you, or better yet... Stop in and have a cup of coffee or Hot Cocoa on us. Sincerely, Tanya Hansen

Happymomma34 • Resident • 2013 - 2018

11/26/2018

My family and I have lived at Willoway Apartments for about 4yrs now and I have to say that I have enjoyed living here all 4 years and never had one complaint in all those years. The management team is friendly, helpful and easy to talk… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

11/26/2018

Verified Resident 49584 • vrp • 2018

11/05/2018

My experience is good. Very well kept complex. Needs to be updated for the cost of rent. The complex is quiet and well run by management. Location is great as I work close by. I do think if all apartments are like mine they need updating… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

11/05/2018

Dear Resident, Thank you for your review. We are pretty proud of our staff and partners who help to make Willoway a fantastic community to call home. If there are ever any questions or concerns please know we are here to listen and to answer your questions. If you have any ideas on how we can get to that 5 across the survey please let us know. We look forward to the many years ahead for you to call Willoway Apartments your home. Thank you, Tanya Hansen

Verified Resident 554096 • vrp • 2016 - 2018

10/11/2018

Overall good, quiet community, close to schools, hospitals, and shopping. Maintenance responds promptly to service requests. Would not recommend if handicapped as you would have to go through the garage to get to the elevator. See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

10/11/2018

Resident • 2013 - 2018

09/14/2018

I previously lived at Willoway for 5 years in the early 2000's. I moved back 6 years ago and have been here ever since. I moved back to Willoway because of the wonderful staff and their ability to make me feel important. Whenever I have asked… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

09/14/2018

Thank you valued resident, You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. It's nice to hear that we make a difference. Thanks again for choosing Willoway Apartments

Resident • 2010 - 2018

09/11/2018

They take care of the building and apartments. The manager Tanya is always available to help with any issue when you approach her. Tanya will take the time to listen to your problem and help find you a solution if possible. Tanya is here on the… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

09/11/2018

Thank you for sending such kind, enthusiastic complements, I certainly appreciate your rave review. Your positive feedback allows me to know my efforts are appreciated and you're enjoying my products. Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Best Regards, Tanya Hansen Community Manager

Former Resident • 2012 - 2018

07/12/2018

Avoid this pirate ship. Ever since they've changed the manager to Tanya, everything will cost the tenant's deposit, from one light bolt to some dust on the vent. So ridiculous! Don't expect you will get your deposit back at all no matter how clean you keep… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

09/11/2018

I would like to express my sincerest apologies for your experience. I sincerely apologize that I did not satisfy your expectations. Please know that we value your opinion and take the necessary steps to ensure our residents satisfaction. We have bids started to remodel the hallways and update the carpet in the near future. In closing, please let us know if we can be of any further assistance. Sincerely, Tanya Hansen Community Manager

Resident • 2005 - 2018

07/02/2018

I wanted to take a minute and say how awesome the manager is here. We had a cat stuck in the venting system in the garage over the weekend and both the Manager and Maintenance guy spent 5 hours on a Saturday rescuing the cat. Tanya… See More

Useful 0

Thanks for voting!

Report

Willoway Apartments Manager

09/11/2018

•

Updated Review

Useful

Thanks for voting!

Report

Manager

Features & Amenities

Laundry

Laundry On-Site

General

Air Conditioner

Community Room

Conference Room

Controlled Entry System

Fitness Center

Heat Included

Indoor Swimming Pool

Parking for Fee

Premium Service

Sunning Deck

Vending Station

Pets

Cats Allowed
Restrictions: Cats are welcome at Willoway Apartments. A detailed explanation of the policy as it relates to pet ownership is available. Residents shall pay a one-time non-refundable pet fee and pet deposit. There is a monthly charge for pets, as well. Please call us for more information.

Leasing:

Platinum Service is our standard for delivering positive and enriching living environments in a caring and consistent manner. Living at one of our communities ensure that your experience will be defined by our commitment to Platinum Service. Willoway Apartments is a community designed to meet your every need. With extremely convenient access to I-35 and Hwy 169, you will find all the benefits of the City of Burnsville. Just outside your door along with the Minnesota Twin Cities Downtown areas. For a city replete with parks, the center of Burnsville offers plenty of entertainment and dining options. Within the community are planned community events, community room with full kitchen, conference center, indoor pool, sun filled community deck and a tremendous fitness center. Apartments feature a private patio or balcony, central air conditioning. Heat is included with rent. Your cat is welcome here.

Office Hours