Review History for anonymous

Arrive Watertower


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anonymous

Resident ā€¢ 2019

10/21/2019

The elevator has been broken for well over two months. The stairs constantly have dog piss all over them and smells like that and weed. There's spiders in every single entrance and hallways. Very large ones, at least 5-10 in every corner. They have a hornet problem that they never took care of as well. We've had three hornets inside our apartment so far. The construction nearby is very loud all around us. The above neighbor's footsteps make the floors crack late at night and early in the morning. We can hear them having what sounds like normal volume conversations sometimes too, which is odd and frustrating. They also allow kids on the top floor. They are extremely loud sometimes and can easily hear them screaming, stomping all over, etc. We also cannot have our subwoofer over 10% due to the walls being so thin and get complaints. To be clear, this is not loud at all and somehow they hear it enough to complain. We can hardly hear the bass ourselves. We don't even bother putting up the surround sound we paid for, since we feel that will just cause more issues. The overall community here is very to themselves, no feeling of being a good community. The times we interact with them is usually complaints about this place. The parking lot has loud drunks at night, usually the weekends. The fire alarm has gone off at least 4 times now at 3-4am due to "electrical faults". The balcony is worthless, you can barely put two feet on it. The sauna and hot tub constantly don't work. The workout rooms have very little options for abs. They need more variety and a bigger room. The indoor basketball court is decent, but nobody likes to share it. They have "security" doors that have broken door knobs and you can just push them open and no longer secure of course. The workout room doesn't have cleaning supplies for months, the bathroom down there is consistently out of hand soap. They also had a sprinkler issue, which caused the entire workout room to no longer be used for weeks. They also blocked off the cross fit gym and indoor basketball court, even though they were unaffected. The entrance areas to the apartment often smell horrible, either of garbage, weed or both. The delivery area for packages often either get things stolen from because the door is warped and sometimes doesn't get shut all the way or they don't know where the packages are. They also leave packages out in the open in the other apartment across from the main building. They are just sitting by the elevator for anyone to grab. The overall rent price for this place is ridiculous, definitely not worth living here. Even if everything listed wasn't an issue, still not worth their asking price.
    Manager

    10/26/2019

    Arrive Watertower
    Thank you for the feedback. We're sorry for any inconvenience with our elevator as it took some time to pinpoint the exact cause and complete the restorations. We are also aware that there is room for improvement regarding our upkeep and we're currently in the process of selecting a new vendor to help maintain our property. With that said, we expect you to notice significant progress shortly. As always, please feel free to contact our Cares Team at feedback@trinity-pm.com if you require further assistance with noise monitoring or any other matter. We appreciate your patience and cooperation.

    Review 18 out of 125

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    Arrive Watertower

    March 2024

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