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The Laurel West

5610 Laurel Avenue, Golden Valley, MN 55416
(510 Reviews & Surveys)
$1,752/mo

The Laurel West Reviews

(34)

4.4 rating

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55 total reviews

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Verified

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Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1173562

Verified Resident 2021 - 2024

3/27/2024

Very large number of junk fees. I'm tired of getting scammed by having to pay extra, for things that in most cases aren't even utilities. These fees should really be part of the quoted rent price. It's deceptive advertising not to include them.

    Manager

    3/27/2024

    The Laurel West
    Hello! We’re disappointed by your feedback. We’d appreciate the chance to review your concerns and find appropriate solutions, so please contact us at 763-545-1813. We’re confident that we can turn your experience around, and we look forward to getting corrected. Sincerely, Your Laurel West team

    Updated Review

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    Resident 1175130

    Verified Resident 2015 - 2024

    2/13/2024

    I really love living at the Laurel. I've been here for 8 years. The residents and the staff are very friendly and helpful. Maintenance requests are taken care of immediately and well. I also enjoy the various activities planned by the staff.

      Manager

      2/14/2024

      The Laurel West
      We're delighted to hear such positive feedback! Your satisfaction is our priority and we're pleased to know our efforts are appreciated. Looking forward to providing continued excellent service and serving you for many years to come! Sincerely, Your Laurel West team

      Updated Review

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      Resident 1007162

      Verified Resident 2021 - 2023

      10/31/2023

      I don't have anything i wish to say. aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

        Manager

        11/1/2023

        The Laurel West
        Hello! Thank you so much for the positive rating. Please let us know if there is anything we can do to make your living experience here an even better one. Thank you for calling Laurel West home! Sincerely, Your Laurel team

        Updated Review

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        Resident 1007201

        Verified Resident 2021 - 2023

        10/17/2023

        This apartment is a mixed bag . Lovely community of people reside here,but the building it self is very outdated. Ownership has changed,and their response to things that need work is always a cheap band aid solution.The HVAC system here is hanging on by a thread . It will not be resolved until next Spring if then. Ownership needs to commit to this project to bring it up to snuff. I'm not sure that will happen. It feels like they want to milk this to,death,and sell it

          Manager

          10/19/2023

          The Laurel West
          Hello! We appreciate you taking the time to provide this valuable feedback. Our management team would like to hear more about your concerns. Please call or visit the leasing office to discuss this in further detail. We look forward to connecting with you soon! Sincerely, Laurel MGMT team
          Review Author Icon

          Resident 1185050

          Verified Resident 2023

          9/28/2023

          The Laurel West enjoys a very convenient and safe location, just moments away from Saint Louis Park's West End Shopping/Entertainment Center, Ridgedale Mall and various medical facilities. The Laurel Community is a friendly and welcoming community with a professional staff and lots of friendly neighbors that look forward to the monthly Happy Hour gatherings hosted by the Staff.

            Manager

            10/2/2023

            The Laurel West
            Hello! Thank you for the wonderful review! We're happy to know that you've had a great experience with us, and we look forward to seeing you around the community. Please do not hesitate to reach out if there is ever anything we can do to make this an even better living experience for you. Thank you for calling the Laurel home! - Your Laurel MGMT team
            Review Author Icon

            Resident 1183547

            Verified Resident 2023

            9/23/2023

            Amazing Staff and great move in special. Clean, easy process and quick response. We love the area and will be looking to send referrals to those we know. Very pleased with the entire process and communication.

              Manager

              9/25/2023

              The Laurel West
              Thank you so much for taking the time to write such a wonderful review! We are thrilled to hear you've had such a great experience! Please do not hesitate to let us know if there is anything we can do to make your living experience here any more enjoyable. We look forward to seeing you around the community for years to come. - Jennifer T., Community Manager
              Review Author Icon

              Resident 1178812

              Verified Resident 2011 - 2023

              9/9/2023

              The people who live here are wonderful and look out for one another. It is a small, friendly community. The amenities are good for all ages. The location is the best. However, these are the third owners of the building and the management has gone down with each owner. At this time, maintenance is an issue.

                Manager

                9/11/2023

                The Laurel West
                Hello! Thank you for taking the time to share your feedback. Our team works hard to provide residents with the best support possible, and we apologize that this wasn’t your experience. We’d like to understand better what happened and how we can make things right, so please get in touch with us at (763) 220-6250. - Your Laurel team

                Updated Review

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                Resident 1022062

                Verified Resident 2020 - 2023

                8/31/2023

                This apartment complex is a community that is friendly and caring. Most of the residents know each other and there is a lot of interaction among them. Building events are well attended and everyone has a good time.

                  Manager

                  9/5/2023

                  The Laurel West
                  Hello! Thank you for taking the time to leave us a review! We're happy you've had a great experience and look forward to serving you for many years to come! - Jennifer T., Community Manager
                  Review Author Icon

                  Resident 1165836

                  Verified Resident 2017 - 2023

                  8/2/2023

                  I like the floor plan of the apartment and its convenient location. I have good neighbors. The common areas (halls, entrances, elevator lobby, etc. are not well kept up. Laundry appliances are often not working . Maintenance requests take at least a week before there is a response other than the automatic generic response.

                    Manager

                    8/8/2023

                    The Laurel West
                    Hello, We would love to address any issues you may be experiencing. Please get in touch with us at 763-545-1813 or laurewestend@cushwake.com. We look forward to speaking with you soon! - Jennifer T., Community Manager
                    Review Author Icon

                    Resident 1147648

                    Verified Resident 2022 - 2023

                    6/6/2023

                    I like The Laurel at West End. Nice people, good neighbors, quality apartments. The amenities are nice, and the elevator always works. Underground parking is a plus! Good management. I miss Tony but Jennifer is also wonderful. My only complaint is the laundry rooms-especially the washing machines-not being cleaned by the cleaning service daily. I'd suggest that people move here though. It's a warm, caring place.

                      Manager

                      6/14/2023

                      The Laurel West
                      Thank you so much for the great review! We are happy to hear that you enjoy what Laurel West offers. We look forward to serving you for many more years to come! - Jennifer T., Community Manager

                      Updated Review

                      Review Author Icon

                      Resident 1100301

                      Verified Resident 2022 - 2023

                      5/13/2023

                      Very friendly and helpful. Also, I had some friends and acquaintances the were living here. The facility is maintained quite well. It is an older building, but more spacious and with better facilities than many recently built buildings.

                        Manager

                        6/1/2023

                        The Laurel West
                        Thank you so much for the outstanding review! It makes our hearts happy to hear that you are enjoying Laurel West. If there is ever anything we can do to make your living experience even better, please do not hesitate to let us know. We look forward to serving you for many years to come! -Sincerely, Your Laurel team
                        Review Author Icon

                        Resident 1132748

                        Verified Resident 2021 - 2023

                        4/18/2023

                        Beautiful apartment and very pleasant residents and staff. One can be as involved or as private as wished. The area is convenient to the West End shops where there are restaurants, movie theaters and many stores..

                          Manager

                          8/8/2023

                          The Laurel West
                          Hello! Thank you for reviewing us! We're happy you've had a great experience here at the Laurel. Please don't hesitate to contact our office if you need anything. We look forward to serving you for many years to come! – Jennifer T., Community Manager
                          Review Author Icon

                          Resident 1131776

                          Verified Resident 2023

                          4/15/2023

                          The laurel west end has beautiful huge apartments! I drove by one day and liked the area and thought the building looked nice. I called the leasing office with no appointment and the manager Amanda came over promptly and gave me a tour. I told her I wanted the lease right away. Management staff is very helpful and awesome the buildings are clean, the units are very very nice. I've lived all over uptown and Minneapolis and this has been the easiest most comfortable move I've made.

                            Manager

                            7/14/2023

                            The Laurel West
                            Thank you for the 5-star review. We appreciate the kind words and are pleased you're enjoying your new home at Laurel West! Please do not hesitate to reach out if there is anything we can do to make this an even better experience! - Jennifer T./ Community Manager
                            Review Author Icon

                            Resident 1116307

                            Verified Resident 2021 - 2023

                            2/25/2023

                            It is very expensive but I am more than happy to pay for a very high quality place to live. I don't think basic cleaning is done on a weekly basis. The pool - which was a big attraction for me- seems to have issues- too cold, dirty, etc about half the time. The gym is great and I love my apartment. I have had to complain about garbage blowing all over outside my patio and the windows are way past dirty.

                              Manager

                              2/28/2023

                              The Laurel West
                              Thank you for taking the time to leave us a great review! We'd love to connect and learn how we can improve your overall experience. Please don't hesitate to give us a call at 612-590-1144. We sincerely value your residency and input! - Your Laurel West team
                              Review Author Icon

                              Resident 1096963

                              Verified Resident 2022

                              12/23/2022

                              Very happy in a transition from a home lived in for 50 yrs. To this apartment complex Occupants are friendly ready to help new occupants as us. Well managed quiet good facilities The staff here is responsive and good

                                Manager

                                1/20/2023

                                The Laurel West
                                Hello! Thank you so much for the positive rating and review of The Laurel. We are thrilled to hear you are enjoying our community, and our teams have been helpful! If you have additional feedback or suggestions on how to improve your living experience, please get in touch with us at 612-590-1144. We would love to hear from you! - Your Laurel MGMT team

                                Updated Review

                                Review Author Icon

                                Resident 1011935

                                Verified Resident 2012 - 2022

                                12/9/2022

                                It's a nice apartment in an older building that's in a great location. I'm here because of location and price for a roomy, comfortable apartment. The condition of the building has decreased and it's not as well kept as it was under previous property management.

                                  Manager

                                  8/8/2023

                                  The Laurel West
                                  Hello, We would love to address anything specific to help your experience. Current ownership has made a lot of changes and improvements already. We would love to walk you through those if helpful. Please get in touch with us at 763-545-1813 or laurewestend@cushwake.com. We look forward to speaking with you soon! - Jennifer T., Community Manager
                                  Review Author Icon

                                  Resident 1092278

                                  Verified Resident 2021 - 2022

                                  12/7/2022

                                  Cushman Wakefield is a lousy property management company! Stay aware from any building they manage! They have raised rents, redesigned reception areas for their personal usage, added tenants paying for common gas and electricity, and Property Manager insults the tenants who complain.

                                    Manager

                                    8/9/2023

                                    The Laurel West
                                    Hello, We would love to address anything specific to help your experience. Current ownership has made a lot of changes and improvements already. We would love to walk you through those if helpful. Please get in touch with us at 763-545-1813 or laurelwestend@cushwake.com. We look forward to speaking with you soon! - Jennifer T., Community Manager
                                    Review Author Icon

                                    Resident 1091923

                                    Verified Resident 2019 - 2022

                                    12/6/2022

                                    We are very happy about our move to this apartment community. Several things attracted us to this building. First was the size of the apartments themselves. Secondly was the additional storage available to us. Third was the convenient underground parking. Fourth was the indoor pool, exercise room and lovely party room available for our use. And finally the location of the building in close proximity to freeways making it easy to get to most locations in Minneapolis and St. Paul.

                                      Manager

                                      8/8/2023

                                      The Laurel West
                                      Hello! Thank you for reviewing us! We're happy to know that you've had a great experience here at the Laurel. Please don't hesitate to contact our office if you need anything. We look forward to serving you for many years to come! – Jennifer T., Community Manager
                                      Review Author Icon

                                      Resident 1086604

                                      Verified Resident 2022

                                      11/18/2022

                                      I have had a good experience living here. The staff are friendly and I haven't had any big issues with noise or other tenants. The walls are a little thin and I can hear what other tenants are doing sometimes. I like the fitness facility but wish there were more treadmills. I also wish we had key fobs to get into the main door instead of keys. Sometimes I think the door isn't as secure as it could be.

                                        Manager

                                        2/13/2023

                                        The Laurel West
                                        Thank you for taking the time to review us. We ordered new treadmills, a rowing machine, and other items to round out the new gym that re-opened in the fall. We are excited to be able to offer a more robust workout experience for our residents. We are looking into a new front-entry system to replace the old-school keys with more modern technology. Stay tuned for more updates! -Your Laurel team
                                        Review Author Icon

                                        anonymous

                                        Resident 2020 - 2022

                                        11/9/2022

                                        Stay Away!

                                        This complex was recently bought by a new company. The effect of which has been broken promises, nickle and diming to maximize their own bottom line, building-wide shared utilities, the management is rude and don't respond to concerns, the garage is extremely dirty, as well as many other problems. I lived here prior to the buyout and it wasn't always this bad. Like I said, STAY AWAY. I'll be moving out once our lease ends to find a better place.

                                          Manager

                                          11/11/2022

                                          The Laurel West
                                          Thank you for bringing this to our attention. It is our goal at Laurel West End to provide the best customer service to all of our residents and visitors. We strive for the highest standard of professional management service and welcome your feedback. In an effort to make improvements, we are in the process of completing renovations within our community. We apologize for any inconvenience this has caused you. If you have a specific concern, please contact us at 763-545-1813 or laurelwestend@cushwake.com so we can address your needs. Thank you!
                                          Review Author Icon

                                          Resident 1080668

                                          Verified Resident 2021 - 2022

                                          11/1/2022

                                          Very nice units, in a park-like setting. Maintenance issues are handled well and in a timely manner. Great neighbors, great location by the lakes and also Western suburbs. Property management cares about appearance of common areas and that's kept up nicely also.

                                            Manager

                                            11/11/2022

                                            The Laurel West
                                            Thank you very much for your feedback. We value our residents and take pride in making Laurel West End a great place to live. Your positive comments mean a great deal to our team and we look to continue to provide great service for our residents. Thank you again
                                            Review Author Icon

                                            Resident 1068740

                                            Verified Resident 2015 - 2022

                                            9/22/2022

                                            The ownership has changed 3 times since we moved here. The new management has not communicated well with the renters and has not kept up the outside appearance of the building ripped up the existing party room and exercise rooms that have not been accessible for months and raised our rents.

                                              Manager

                                              10/7/2022

                                              The Laurel West
                                              You are correct that the building has been sold several times over the past few years but have been the same owner now for the last 14 months+. We are working to upgrade and update the community. The community room and gym were both gutted down to the studs and re-built to better fulfill the needs of residents. The landscaping has also gone through it's own renovation this summer and fall. We are working hard to complete renovations as fast as possible for residents. If you have questions, let me know. Otherwise, I hope to see you at our next resident event in 10 days. Thank you, Tony, Community Manager
                                              Review Author Icon

                                              Resident 1066261

                                              Verified Resident 2020 - 2022

                                              9/14/2022

                                              very quite lot of old people in need of update, Don't understand what this has to do with a maintenance satisfaction request as it was routine maintenance. central location on two freeways and close to costco

                                                Manager

                                                10/7/2022

                                                The Laurel West
                                                Thank you for taking the time to review The Laurel at West End. We are working hard to get all maintenance work orders done in a timely manner. Thank you for the feedback.
                                                Review Author Icon

                                                Resident 1058655

                                                Verified Resident 2022

                                                8/25/2022

                                                Apartments are super spacious and updated. Nice countertops with stainless steels appliances. The property has tons of amenities...such as the outdoor pool! The residents are all super kind and inviting. It is located close to West End and the Downtown Area! Lastly, it is cheap!!

                                                  Manager

                                                  9/14/2022

                                                  The Laurel West
                                                  Thank you very much for your feedback. We value our residents and take pride in making Laurel West End a great place to live. Your positive comments mean a great deal to our team and we look to continue to provide great service for our residents. Thank you again!
                                                  Review Author Icon

                                                  Resident 1057439

                                                  Verified Resident 2016 - 2022

                                                  8/22/2022

                                                  Originally a luxury apartment, quiet, tasteful and spacious. Multiple owners since moving in did not keep up the standard. Costs for utilities were added with no evidence of actual usage or communication of the additional costs until time to sign a new lease.

                                                    Manager

                                                    9/14/2022

                                                    The Laurel West
                                                    Thank you for bringing your concerns to our attention. We follow the lease contract when assessing charges. If you believe there is a mistake with your account or a maintenance issue causing this concern, please contact us at 763-545-1813 or laurelwestend@cushwake.com so we can address your specific needs. Thank you!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.7

                                                    Grounds

                                                    3.7

                                                    Safety

                                                    3.4

                                                    Office Staff

                                                    3.5

                                                    Maintenance

                                                    3.3

                                                    Neighborhood

                                                    4.3

                                                    Survey Ratings

                                                    SatisFacts™ Tour Survey

                                                    SatisFacts™ Move-In Survey

                                                    SatisFacts™ Maintenance Survey

                                                    SatisFacts™ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    9

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.56 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Weight Limit: 25lbs. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    Oak Residential Partners

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 510 number of votes by renters, The Laurel West is currently rated 4.4 out of 5 stars.
                                                    The Laurel West is rated 3.7/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    The Laurel West is rated 3.3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    The Laurel West is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    The Laurel West is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Laurel West is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Laurel West is rated 3.5/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.56 days to their community reviews in the past year.
                                                    Oak Residential Partners
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Weight Limit: 25lbs
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath

                                                    Check Availability

                                                    The Laurel West

                                                    June 2024

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                                                    The Laurel West is an apartment in Golden Valley in zip code 55416. This community has a 1 Bed, 1 Bath, and is for rent for $1,752. Nearby cities include Crystal, Saint Louis Park, Robbinsdale, New Hope, and North Crystal.

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