Deerfield Townhomes

I'm sorry that your experience at Deerfield has not met your expectations. I assure you that resident satisfaction is our number one priority. Our door is always open, and we welcome the opportunity to address any concerns with your experience. Being a sizeable townhome community certainly has its challenges when it comes to monitoring and enforcing our policies. We do have measures in place to impose fines when it is known that a resident is not following the rules, but we do rely on our residents to help in reporting violations since we are not on-site at all times. This applies to picking up after pets, and the use of grills that you mentioned. We are excited to also be phasing in a smoke free policy within the individual townhome units, and we hope that our residents respectfully abide by this new policy as it is implemented. We agree that our Assistant Community Manager is great. She, along with the Community Manager, work very hard to operate the community and provide our residents with a hassle free living experience. Both of them have the same goals, but carry individual roles and responsibilities. One of the primary roles of the Community Manager is to manage the business end of the community, and unfortunately, it doesn't always allow for interaction with residents as often as we'd like. The crash that you're referring to was an unfortunate accident for all of the individuals involved. There are many details unknown outside of the parties involved, and out of respect for those individuals, we don't feel it's appropriate to comment about them on this platform. Thank you for taking the time to leave your review. We take both negative and positive feedback constructively and are always looking for areas to improve. Again, we welcome the opportunity to meet with you in person to discuss your concerns further.

Thank you so much for your kind words. We are so happy to be able to provide you with great services and amenities, and it warms our hearts to hear how much our residents enjoy them. We are looking forward to another busy pool season next summer- but in the meantime don't forget about our sauna and cozy fireplace in the Clubhouse to take advantage of on these chilly days! Again, thank you for the kind words! We are thankful for being able to have the opportunity to provide you a wonderful place to call home!!

Thanks you for taking the time to submit your review. It is always good to see that our commitment to customer service is noticed. We do our best and continually look for ways to improve. Thanks again for your kind comments.

I appreciate your taking time to comment. I am sorry to hear that your experience has been less than optimal. It is rare that we hear complaints about sound insulation. We strive to make sure each resident experience is the best it can be. Unfortunately there are occasions where it is difficult to remedy a particular issue due to factors beyond our control such as construction issues. We monitor market rates on a daily basis and I can assure you that our homes remain competitively priced with comparable properties.

We are happy to hear that you are enjoying your home here at Deerfield! We are lucky that we are able to offer shorter lease term options, as well as a pet-friendly community for our residents who are in transition. The team here is happy to help our residents when needed, we always strive to do so quickly and efficiently- and it warms my heart to hear that we have been able to do so for your maintenance requests. And while sometimes the plows may start in the early morning, rest assured that we do so to ensure that you will be able to get where you need to go in the morning. Thank you for taking the time to post a review- we greatly appreciate your kind words!

Thank you for your review. We appreciate the opportunity to be able to provide a great home for you, and are glad to hear that you are a satisfied resident! We look forward to continuing to serve your needs and provide you a home that you enjoy!

Thank you for your review, and thank you for your recurrent residency! We are lucky to have such a wonderful location with desirable destinations within just a mile or two. We appreciate your kind words about our staff- we do have a great team ready to assist whenever needed, whether it's repairing an appliance, renewing a lease, or grilling burgers for our pool parties. We are happy to hear that you enjoy your time when here at Deerfield Townhomes, and we hope that we are able to welcome you back to our community in the future!

We greatly appreciate that our efforts have been being recognized! We are very thankful to have such wonderful residents, and we are striving to provide them an equally wonderful place to call home. Thank you so much for posting a review about our community, and thank you for your residency!

Thank you for taking the time to post a review in regards to our maintenance team. We are very proud of how responsive Eric and Ben are to our residents' needs, and we are happy that their hard work and commitment is recognized. We appreciate your review!

Thank you for your kind words, we are very pleased to hear that you enjoyed your time with us here at Deerfield Townhomes. We greatly appreciate the compliments about our staff and our amenities- we love being able to provide a safe and friendly community to our residents, and are proud to do so! Thank you for taking the time to write a review about your experience.

We are glad that you continue to enjoy living a Deerfield. It is especially rewarding to hear from a long term resident who can attest to our commitment to customer service. When you hear an occasional "thump" from your neighbor, just let it be reassurance that you are not alone. It is good that you have had minimal need for repairs. But rest assured that when that need arises, one of our excellent maintenance staff will be responding quickly and professionally.

Thank you for your comments. We are glad to hear that you are enjoying your home and the amenities here at Deerfield. We understand that parking in certain areas can be an issue at times, especially concerning snow plowing. We apologize that there is not overflow parking spaces on your end of your building, unfortunately some of the townhomes rows simply do not have room for overflow at both ends, but we do try our best to provide adequate parking for all of our residents. We recently had our sauna heater serviced- so we encourage you to give it try! Thank you again for taking the time to provide feedback about our community.

We are pleased to hear our efforts are noticed. It is especially nice to hear from someone who has been at Deerfield long enough to witness the "before" and "after". We are making a special effort to contract quality vendors, focus on customer service, and generally make living at Deerfield a pleasant experience for everyone.

It is refreshing to see comments from a satisfied resident; especially from someone who has resided at Deerfield for many years and witnessed many changes. Resource Residential has been managing Deerfield for the past year and we have implemented several new procedures meant to enhance everyday life at the community. We already have a good start on preparing the pool and, weather permitting, will be able to open earlier than usual. We are careful to engage only quality contracted services such as snow removal and landscape work in order to make life easier for our residents and keep the property looking nice. You are right; our convenient location for shopping and services is also a very nice benefit for our residents. We appreciate your taking time to comment.

Thank you for taking the time to post a review. We are very happy you are enjoying your new home. We are glad to hear you had a positive maintenance issue. We take pride in our quick and professional response to maintenance issues. You have our pledge to continue putting our residents first.

I am sorry to hear you have had a negative experience at Deerfield. I don't know when you moved in, but since Resource Residential assumed management I can assure you that customer service is our top priority. We do our best to make sure maintenance requests are handled within 24 hours, our homes are clean and inviting for new residents and snow is removed from driveways after each snow event providing there is no car in the driveway. We have received many compliments from residents on the quality of snow removal. If you are still having issues with your dishwasher, please contact the office so we can make things right.