If you have an issue you might not be able to get anyone at the building you live in to respond. They are not good at answering the phone or getting back to people quickly. I would also say if you tour the building make sure you look closely at the laundry room, how many machines are not running. Look and listen for noise and the smell of smoking and pot. There are other properties they own in Minnesota, take a look at the reviews and see what they say. They do not give out specific contact information for the head office in California so you can't tell if they even get your requests there (just a general email and phone number).