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Glenwood Terrace Apartments


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anonymous

Resident 2013 - 2014

6/9/2014

I moved in fall of 2013 optimistic after meeting the previous manager of the property. He was very professional and answered all my questions. However after I moved in I learned the new manager was far less qualified for the position. I was billed for electricity BEFORE i had even moved into the apartment which was frustrating since it was set up for me and in the wrong name but I didnt want to make a big deal about it. Any of my maintenance requests were handled slowly and the manager refused to replace the old screens despite the fact that they werent even properly secured and letting bugs and spiders in on a regular basis. The building itself wasnt too bad, and the neighbors werent terribly loud except sometimes on the weekends but not enough to cause a bother. Washer was good, dryer wasnt the best though. In the winter the parking lot was cleared very well, however the sidewalks werent usually salted. Moving out was the most painful part of the whole duration. I was told by the manager that I only had to pay the sublet fee in order to move out, and that I wouldnt have to pay for steam cleaning, yet I was charged for one anyways. Im not upset over paying for it, just that I was told that I didnt have to. My xcel account was canceled without my permission, and when i called the company they told me everything was taken care of and my account was good after i paid the remaining balance. I called the manager to confirm this and was told everything was in order. Three months later I get a call from xcel saying i owe an extra 2 1/2 months of bills that I wasnt even in the apartment for, and if i didnt pay id be sent to collections. Very frustrating ordeal. Great location, decent neighbors, TERRIBLE manager. How that person got the job baffles me! Rent at your own risk. Get EVERYTHING in writing to protect yourself!

    Review 10 out of 15

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    Glenwood Terrace Apartments

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