I'm always pleased by how quickly maintenance and office staff respond to any issues. The in-unit washer/dryer is also a big feature. And I'm glad it's set up well for having my dog there; the multiple patios with their waste bag/bin stations are a real godsend in the winter. There's a reason I've renewed my lease three years in a row! And by and large, the roommate-matching service has worked out well for me. While the complex as a whole can be noisy, they always placed me in a more out-of-the-way parts of the building so that it doesn't get loud right near me.