Having rented houses/townhouses from private parties for the last 20 years, I was incredibly leery about renting an apartment from a large management company. You hear horror stories about the way they treat residents once you sign the lease. I originally chose Eitel because I needed the ability to buy or get out of my lease when I purchased a home and they were one of the few places that offered flexible lease options and met my other requirements (and the location can't be beat). Despite not expecting much from a management company, I can freely own that I am a complete pain when it comes to service. Think of the "When Harry Met Sally" restaurant scene ;) I just purchased a home after living at Eitel for 4 months and I can honestly say that the Eitel staff has FAR exceeded my expectations! From the property manager, Sonya, to the maintenance supervisor, Ramsey, they have consistently gone above and beyond!!! I have a friend who works in the online rental marketing industry and both she and the reviews I read said that the old management team was terrible. While walking my dog recently I talked with a woman who lives across the street at LPM, which is also managed by Greystar Property Management, and she has not had nearly as good of an experience so the amazing service is a direct result of the Eitel team! I just hope they don't lose Sonya because she is phenomenal. She, Ramsey, Jessica and Binta have made this such a wonderful experience that I honesty am going to miss them! How crazy is that?!?
Eitel Building Apartments Manager09/10/2018
Hi Heather2018, thank you for your kind words and this wonderful review! We are very happy to have provided you with such a positive experience and happy to pass along your comments to the team here at Eitel Apartments! It has been a pleasure having you as a Community Member, good luck to you in all of your endeavors and congratulations on your home purchase. Many Thanks, Sonya Ruffin Community Manager