Review History for anonymous

Excelsior and Grand


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anonymous

Resident 2005 - 2007

7/29/2007

I lived here for 2 years and loved it, until I moved out. The management staff is completely horrendous. I relocated for a job and had to move 2 weeks to move. I contacted multiple people at the office to tell them of my leaving and asked if there was anything I needed to do prior to move out. I was told to fill out a piece of paper and turn in my keys at the time of move-out. I flew back up for one day after moving to Ohio to meet the movers and move my stuff out. I came back to find that they had been in my apartment almost 10 times showing it to people. I mailed the keys in to the office after moving out since the office was closed by the time the movers left. I received a letter in the mail stating the charges that I owed money after moving out. I was being charged $75 for not returning my keys!! I then called and explained to them how I had sent my keys in. They said that they had only received my key FOB and not the 2 keys that were put in the envelope as well, so I still owed $50 for keys that I mailed in the same exact envelope as what they received!! The manager then told me that they had not been able to show my apartment without my keys--which was a total lie, considering they had been showing it before I had moved out and had my keys in OH with me. I WAS NOT given a cleaning checklist upon move-out and was charged $25 for not cleaning the fabric softener cup in the washing machine, $15 for them wiping off the inside top of my dishwasher, $20 foe cleaning the oven (the general manager, Amy Ericksen, said that I had to pay since she "personally had to push the self-clean button" on the oven. I was charged $50 for them to vacuum an 800 square foot apartment. I was unable to vacuum after the movers packed my things b/c they packed up my vacuum!! The charges go on! There were some charges that I took responsibility for, but since I did not receive a cleaning checklist at my time of move-out, I did not know the extent to which the apt. had to be cleaned. I cleaned the basic things. I FINALLY got ahold of the general manager after almost 2-3 months of trying to contact her. She only returned my calls when I followed up with other people in the office explaining that she had not called me back for over 2 weeks each time. She was completely rude on the phone, she yelled at me, and then hung up on me. She also told me that she personally sent me a cleaning checklist AFTER I MOVED OUT, and even though she knew she sent it after I moved out, I was still responsible for everything on the list. HOW WAS I SUPPOSED TO KNOW?!? She then told me that it was my responsibility to make sure EVERYONE in the office knew I was moving out--I'm sorry but I think telling one person was sufficient enough considering that is all that should need to be communicated. I actually informed 3-4 people of my move-out. I was completely appalled at how I was treated considering I always paid on time and I attempted to do everything they wanted before moving out. This is a nice place to live, but the stress it caused me afterwards was not worth it. I would never recommend this place to anyone.

    Review 42 out of 52

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    Excelsior and Grand

    March 2024

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