One of the arrogant management you would ever happen to find. They have their own stupid, framed rule book and cheat the residents by saying that they abide by that rule book. The Manager on many ocassions has bluntly refused to listen to the issues of the residents and makes me wonder sometimes if her duty is to serve the residents or the vice versa. My suggestion would be to look for other apartments (like symphony place) that are resident friendly, better maintained and with better facilities. Eventhough they might be 50-100 dollars costly they are definitely worth the additional dollars and in my opinion Laurel Village is not worth it. Please stay away!! (especially immigrants)