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Ponds of Edina



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Resident 2017 - 2019 Not Recommended
Reviewed 08/05/2019
The apartment manager is extremely rude and unyielding. You can't have a conversation with her without her rushing you out or even listening at the bare minimum. They invest in maintaining the grounds of the apartment but not the interior. The carpet in the common areas are extremely dirty. They seem to think vacuuming 10+ year old carpet will fix the problem. Maintenance is not timely and they do a very sloppy job. My sink was still leaking twice after maintenance repaired it. The sauna does not work but you are told that last time SHE checked it worked just fine, and the "gym" has 3 machines in it that make noises. Even if those things are manageable while you're trying to save money, what is intolerable is how very rude the manager is. It's not only that she is hard to reach/ never in the office, or that she doesn't get back to you in a timely manner, but when she does she's very good at making it a very uncomfortable interaction. Maybe so that you'd think twice before contacting her with your valid concerns about the apartment she was employed to manage. So my recommendation is to NOT stay at the Ponds of Edina for your peace of mind, sanity and dignity. Pay a little more and stay in the same area for a place more secure, that can afford staff with manners, maintenance that will actually fix problems instead of create more so that they won't keep your deposit, a place secure enough so that non residents don't have access to break into storage units on the premises and steal your belongings. If you read the rest of reviews, all of them say the same thing about the management. It's just not worth it !!!!!
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