Number of reviews in the past 365 days | 12 |
Percentage of reviews responded to | 25% |
Average time to respond to reviews | 112.17 days |
Contact Property
Minnetonka Heights
5809 Highway 101
Minnetonka, MN 55345
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 12 |
Percentage of reviews responded to | 25% |
Average time to respond to reviews | 112.17 days |
Thank you for sharing your satisfaction with the new Owners! We plan to continue to make improvements and modifications, we hope those match what you hope to see in the future while you live here! Thank you for sharing what is important to you and how the improvements have helped you as well!
We are delighted to hear that our team was able to create a welcoming environment and support you in your transition to the community. I am glad to hear you are having positive safety experiences and seeing a clean community. Thank you for joining Minnetonka Heights!
Thank you for sharing your review of Minnetonka Heights! I am glad to hear about your positive experiences and how you feel at the property. We appreciate your time to share a review. I look forward to continuing to meet and hopefully exceed your expectations! Thank you for your residency.
Thank you for your residency and sharing your review! We are glad to hear that Minnetonka Heights is a good fit for you! I appreciate your positive comments and honesty on where we can improve as a team as well. We look forward to making improvements so you can continue to call this a great home for you!
Thank you for taking time to provide feedback for our office. Work orders are a place for improvement for our team. We lost a team member in August 2019 and have hired a replacement team member now October 2019. This change and your feedback will help us make improvements. Work orders are entered the time/date they are received and yes we do have to prioritize water leaks, no heat calls, etc. As a suggestion, you are welcome to email work orders as well which can help with corresponding for updates. In regards to rules enforcement, we still are no pets and only federally approved assistive animals. If you have observed violations to the rules, your time taken to report those violations will support our ability to address. We want to hear more! We feel that the changes we've made since taking ownership in 2018 and the changes to come in 2020 will support any rent increases. Our increases have been from increases in operational expenses to improve on making Minnetonka Heights a great place to live! We hope we can turn around your negative experiences!
$279
N/A
N/A
1 Bedroom
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Contact Property
Minnetonka Heights
5809 Highway 101
Minnetonka, MN 55345