Number of reviews in the past 365 days | 38 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 10.82 days |
Contact Property
Stratford Wood
18900 Stratford Rd
Minnetonka, MN 55345
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 38 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 10.82 days |
Hello, Thank you for being a valued resident here at Stratford Wood! I'm glad that your living experience thus far has been a positive one! We aim to continue serving our residents with pride and professionalism! Again, thank you! Sincerely, Richard Montgomery Property Manager
Hello, Thank you for your continuous residency at Stratford Wood! Thank you for this feedback. I want you to know that it won't fall on deaf ears! We are working on bettering our maintenance team overall and are putting our solutions into practice as we speak. I appreciate your comment and we hope that you will see an improvement very soon! Sincerely, Richard Montgomery Property Manager
Hello, Thank you for the wonderful comments! We strive to always do the best we can to make sure that everyone here has a great living experience. Again, thank you! Sincerely, Richard Montgomery Property Manager
Hello, Thank you for your kind words. We are happy that your experience has been a positive one. We will continue to do the best we can to make sure you continue to feel this way! Sincerely, Richard Montgomery Property Manager
Hello, I am truly sorry that you feel this way. I would really like an opportunity to sit down with you and talk about your property concerns. Please contact me either by email at [email protected] or by phone at 952-474-3257. Sincerely, Richard Montgomery Property Manager
I am sorry that you feel this way. I would really love a chance to discuss your issues with you in person. Please contact me at 952-474-3257 or by email at [email protected] to set up an appointment. Sincerely, Richard Montgomery Property Manager
Certainly we do care about our community and while the process of improvement making is not always easy and can be time consuming, the effort to complete it is very strong! Some improvements have been made and over time you will see a lot more! Please reach out to me at the office at 952-474-3257 if you would like to discuss further. Sincerely, Richard Montgomery Property Manager
Hi Jessica! Thank you so much for your kind words! We at Stratford truly enjoyed serving you and your apartment needs. Thank you for being a valued resident here! Sincerely, Richard Montgomery Property Manager
Hello, I would like to connect with you regarding the feedback and concerns you have expressed. We take our resident experience seriously. Will you please reach out directly to me? Thank you & sincerely, Becky Riddering [email protected] 952-563-1002
I would like to speak with you regarding your work orders and other concerns. Please contact me by phone at 952-474-3257 or email at [email protected] Sincerely, Richard Montgomery Property Manager
Thank you for taking a moment to leave a review. We are working hard to better the overall experience for our residents and have taken several steps to make changes to do so. We have changed scheduled and protocols as well as hired new team members to bring these changes to fruition. If you would like to connect in real time, my office door is always open. Thank you and warm regards, Richard
We have been working hard to make changes at this property. Please contact me directly regarding any open issues. As community manager, I take ownership of the way this community looks and how our residents feel about their experience. Please contact me at your convenience. Thanks - Richard Montgomery [email protected]
Hello, Thank you for being a valued resident here at Stratford Wood! I'm glad that your living experience thus far has been a positive one! We aim to continue serving our residents with pride and professionalism! Again, thank you! Sincerely, Richard Montgomery Property Manager
Hello, I am sorry for the poor experience you have had with our property. We are working diligently on ways to better our service and your feedback is always welcomed. Please contact me via email at [email protected] I would like to meet with you in hopes of changing your experience. Sincerely, Richard Montgomery Property Manager
Hello, Thank you for being a valued resident here at Stratford Wood! This is my goal as well, to have this place running smoothly. I would love to meet with you and take some of your feedback! Being a resident here for several years, I believe you have some good insight that can help us! Please contact me via email at [email protected]! Sincerely, Richard Montgomery Property Manager
Hello, I want to personally apologize for the poor move-in experience. We really take these experiences seriously. I would like an opportunity to talk with you about your experience along with figuring out what else is wrong with your apartment so we can get them repaired for you. Please contact me by email at [email protected] and lets set a time to meet. Sincerely, Richard Montgomery Property Manager
Hello, Thank you for being a valued resident here at Stratford Wood! We appreciate your kind words and are happy to know that your experience with us is a positive one! Our goal is for everyone to share the thoughts and feelings that you have. Again, thank you so much!!! Sincerely, Richard Montgomery Property Manager
Hello, Thank you for your kind words. This is a beautiful place with all of the greenery around, birds and just the peace. We are striving to better service our residents in all aspects. Your feedback is always welcome. Again, thank you for choosing Stratford Wood. Sincerely, Richard Montgomery Property Manager
I am sorry that you are experiencing these things. I would like an opportunity to rectify these things. It would be great to sit down with you and discuss your concerns. Sincerely, Becky - Regional Manager O: (952) 563-1002 [email protected]
Hello, I am sorry that you feel this way. We want to be able to resolve any issues you have and you can contact me directly anytime. I would love for you to come to my office and have a conversation regarding this. I can be reached by phone at (952) 474-3257 or by email at [email protected] Sincerely, Richard Montgomery Property Manager
Hello, Thank you for being a valued resident here at Stratford Wood! We really appreciate your kind words as our residents are our top priority. We hope to build upon your experience and keep our residents happy to call us home. Again, thank you so very much and we are so glad that you have become a part of the Stratford community. Sincerely, Richard Montgomery Property Manager
Wow, you've made our day! Thank you for your rave review on Stratford Wood Apartments. We are so glad you and your family love living here.
Thank you for your great review of Stratford Wood. We are thrilled to hear you love living here. Thank you also for the suggestion!
Hello, Thank you for choosing Stratford Wood as your place to call home! We are happy to hear that your experience has been positive thus far. We are on the schedule for asphalt repairs and look forward to completion. Please do not hesitate to reach out if we can be of further assistance. Sincerely, Richard Montgomery Property Manager
We are very sorry that you've had a frustrating experience. We want to turn that around. Please call me at your convenience so we can correct all issues. 952-474-3257 Richard - Property Manager
We're sorry that your experience has not been a 5 star one. We would like to connect on any issues. Can you please call me or email me at your earliest convenience? Richard, Community Manager [email protected] 952-474-3257
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The Stratford Lodge Townhome
Set on over 30 wooded acres and located minutes away from the shores of historic Lake Minnetonka, Stratford Wood is home to some of the most beautiful scenery around. Inspired by its’ charming natural surroundings, the Stratford Wood community is home to luxurious apartments and townhomes and is bursting with countless desirable amenities to occupy residents of all ages and lifestyles. From a newly designed clubhouse to the professional fitness center and outdoor basketball court, this property is a preferred option in Minnetonka. Our location adds even more to our desirability. The Westwind Plaza, Big Thrill Factory, quaint downtown Excelsior, and Maynards on Lake Minnetonka are all within a 5 minute drive. You will quickly see that you can have it all when you call Stratford Wood home!
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Contact Property
Stratford Wood
18900 Stratford Rd
Minnetonka, MN 55345