Review History for anonymous

Stratford Wood


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anonymous

Resident 2019

5/10/2019

I'm a current resident, I've lived here 2 months and already want to leave! POOR STAFF. We asked for underground parking spots before we moved in and didn't receive them until a month after we moved in! Maintenance as also walked into our apartment TWICE without permission and while we were not home. And whenever we have an issue and go into the office the girl never has any answers, and is always scrolling through Facebook on her phone with her headphones in. Every month we have weird miscellaneous fees tacked onto our bill, and when we ask "it got on there by mistake". I'm sick of having to call the office and fix my bill every month! They also got my move-in bill wrong and said I had to owe them even MORE money. The list goes on. I can't wait to leave. Wish it was possible to terminate my lease, but I'm stuck unfortunately.
    Manager

    5/24/2019

    Stratford Wood
    Hello- I think from our conversation we were able to address any open issues. Again, we are so sorry to hear that your experience started off on the wrong foot. We're eager to change that around. If there is anything else we can do, please let me know. Rob - Community Manager stratfordwoodmgr@pinnacleliving.com 952-474-3257

    Review 103 out of 316

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    Stratford Wood

    March 2024

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