Review History for anonymous

The Island Residences at Carlson Center Apartments


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anonymous

Resident 2018 - 2019

10/17/2019

We lived here for about 10 months and had multiple issues. Outlining below to help others: 1. Short staffed- Office closes before time on most days and staff isn't available when you need them. Heavy attrition, we saw more than 80% staff turn-over during our stay. All that was committed to us during the lease signature was termed "hearsay", as the person was no longer working with them. 2. Unsafe- Despite being high priced, there's little amount being spent on securing the premises. In the basement garage two cars had their windshield vandalized by someone and there were no security cameras, even at the entry point to capture the unauthorized entry. 3. Dog Poop Mess- We had a ground floor property and people taking their dogs out for a stroll would let their dogs poop near our patio and some of them won't even clean it. Staff paid zero attention whatsoever to reduce that menace. 4. Over Expensive- Trash bill per month on an average was at $50, whether you use it or not. Original commitment at the time of lease signature was $10, but was later termed "hearsay". 5. Lake Smell- Despite being high priced, little effort is spent to keep the lake clean. Stagnant water is an issue most of the time, as pumps exist, but are run less often. This subsequently leads to mosquitoes and bad odor. 6. Rip off when you leave- We have young children who had some crayon marks on the carpet, instead of getting it cleaned, they replaced the entire carpet, including the padding. While it is good to present a clean apartment for the next tenant, however, it should not be done on behalf of the previous one. Instead of refunding our security amount, when I followed-up for the refund status, I was presented with a $1,400 bill for cleaning and carpet replacement. I then started receiving calls from their collection department who threatened to stain my credit history, if the bill is not paid within 30 days. Leaving a piece of crayon behind was termed as "you left your stuff behind". Leaving nail holes on walls had another charge, when I told that it was committed to us that only marks more than a quarter dollar count for penalty, it was again termed "hearsay", luckily I had emails from their staff and they had to unwillingly remove the charge. Attaching images for so called not cleanable carpet damage that led to $1,400 bill. Overall the place has potential, if they focus a little less on over profit making.
Manager

10/18/2019

The Island Residences at Carlson Center Apartments
Hello, We appreciate your feedback and review of our community. It is important we hear from our residents about their experiences. We do take a lot of pride in providing a clean living environment for our new residents moving in. When there is too much damage and carpet cleaning isn't an option, we have no choice but to replace the carpet. We do require residents to take all of their belongings with them and clean when they move out so we also have to charge a fee to remove items that residents leave behind or for additional cleaning. Although we have no control over the lake near our community, we've only heard positive things about it, but we will take note and contact the appropriate entity if it becomes a problem. In addition, we do have access gates and cameras in our community. While we are lucky to live in a quiet area, we have provided video to assist the police in the past with auto burglaries that were occurring in the area. We valued your residency and we wish you the best of luck in your new home. Jamie W., Community Manager

Review 35 out of 83

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