What are noise levels like at Royal Oaks Apartments?

The community is rated 4.8/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Royal Oaks Apartments?

The community is rated 4.1/5 stars, signifying extreme satisfaction on average.

How safe is Royal Oaks Apartments?

The community is rated 4.8/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.7/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 28.12 days to their community reviews in the past year.

What is the pet policy at Royal Oaks Apartments?

Cats Allowed Restrictions: Cats are welcome at Royal Oaks Apartments. A detailed explanation of the policy as it relates to pet ownership is available. Residents shall pay a one-time non-refundable pet fee and pet deposit. There is a monthly charge for pets, as well. Please call us for more information.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath

Ratings & Prices for Royal Oaks Apartments, New Hope, MN

Renter Ratings

Noise	N/A
Grounds	4.1
Safety	4.8
Office Staff	4.8
Maintenance	5
Neighborhood	4.7
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	4.8/5
SatisFacts™ Maintenance	4.7/5
SatisFacts™ Renewal Survey	4/5

Review Count

Number of reviews in the past 365 days	8

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	28.12 days

Ratings & Reviews (58 Reviews)

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Verified Resident • vrp • 2002 - 2021

Updated Review

01/10/2021

They are prompt, friendly and resolve almost all of the issues here. The only issues I have is not enough salt down on the ground by the dumpster to prevent slipping and falling and there is always trash laying around outside Bldg 3511 for days. It… See More

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Royal Oaks Apartments Manager

01/11/2021

Thank you for your response. That side of the property facing Winnetka has always been a catch all for trash from the business of the intersection and businesses across the street. We have always worked hard to make sure it is taken care of and we will pay closer attention in the future! Our focus has been on building interior disinfection and sanitization twice daily for the corona virus or all doors, railings, laundry rooms etc. Thank you again for bringing this to our attention!

Previous Review

· 11/03/2020

Verified Resident 827992 • vrp • 2019 - 2020

10/04/2020

Friendly staff ,well kept community spaces and exterior of buildings and grounds , maintenance and management reply promptly,residents friendly when coming and going ,noise in most buildings well controlled and helps to ask ahead if need non smoking neighbors if you are sensitive to that sort… See More

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Royal Oaks Apartments Manager

10/05/2020

Thank you for your feedback and taking the time to let us and others know how much you like it here. It is very much appreciated!

Verified Resident 806861 • vrp • 1999 - 2020

08/23/2020

This is, by far, the nicest, cleanest, well kept and managed, as well as the safest community I have ever lived in. The staff here are polite, fair, proffesional and always available and quick to respond to any concerns of residents.

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Royal Oaks Apartments Manager

08/24/2020

We are so happy you enjoy living at Royal Oaks! We truly want the very best for our residents. Glad to hear we are doing our job! Have a great Monday.

Verified Resident 794283 • vrp • 2019 - 2020

07/21/2020

This is a very great community to live in. It is very quiet. Maintenance staff is quick to help fix andy problems or issues in the apartments. The landscaping outside of the apartments looks great. I really enjoy my walks around the building and pool.

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Royal Oaks Apartments Manager

07/21/2020

I am glad to hear you enjoy your home, your surroundings, and our staff! Thank you for taking the time to let others know.

Verified Resident 790403 • vrp • 2020

07/13/2020

This is great friendly environment , it's all over clean in and out ,the balcony is beautiful and the pools is Cristal clean ,, I think this the most beautiful place I ever moved in , so far , you got to love this place and… See More

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Royal Oaks Apartments Manager

07/21/2020

I am so glad you are enjoying your home!!! We thank you for your comments.

Verified Resident 776595 • vrp • 2019 - 2020

06/07/2020

The environment is great, the staff is friendly and I feel safe here. I was looking for a place close to my work and was lucky enough to find this apartment. I have really enjoyed living here and plan to stay a while longer.

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Royal Oaks Apartments Manager

06/11/2020

I am so happy to hear that you enjoy your home with us! Thank you for sharing your experience! Pamela Campbell Property Manager

Verified Resident 774522 • vrp • 2020

06/01/2020

The manager Pamela and her maintenance and grounds staff keep the inside and outside of buildings and surroundings meticulously clean and inviting. Wonderful team to make this a wonderful home to rent. See More

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Royal Oaks Apartments Manager

06/11/2020

Thank you for your lovely comments! The staff works hard to try to keep your home beautiful and we appreciate the compliment. I will surely pass it along! Pamela Campbell Property Manager

Verified Resident 554247 • vrp • 2018 - 2020

02/06/2020

It's a pretty quite community. The staff is very professional and friendly. I have no complaints concerning the the staff or facilities. Occasionally, we have some delinquents who try to use the laundry rooms. However, this is the worst thing I've seen in this complex.

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Royal Oaks Apartments Manager

08/24/2020

Thank you so very much for your review. We are glad you are here! I am so glad to hear that you have no complaints but as always, suggestions and ideas are welcome and considered so please reach out! Thank you again and have a fabulous evening! I look forward to hearing from you. Sincerely, Pamela Campbell Community Manager Royal Oaks Apts.

Verified Resident 590003 • vrp • 2018 - 2020

01/05/2020

The rent prices are too high. The laundry facilities are minimal and the prices for those are on the higher end as well. When I first moved here, I just needed a place and it was a quick drive to work. Now I'm looking elsewhere due… See More

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Royal Oaks Apartments Manager

01/06/2020

We have been delighted to have you as a resident and would be saddened to see you leave. We understand the importance of being close to your place of work. Our convenient location does command higher rents than the outer suburbs do, but financial decisions are also very important when deciding where you call home. We understand and appreciate the need to curb expenses. Our laundry facilities (there are 12 of them within our small community) are priced close or below market rates for like services at other properties or at independent laundries at $1.50-$1.75. Thank you for your candid comments, and we thank you for the great ratings you have provided in terms of service and overall satisfaction. Please let me know if there is anything I can do to help you appreciate the value for your dollar. Pamela Campbell Property Manager

Verified Resident 553000 • vrp • 2018 - 2019

11/18/2019

I love the community, people are very friendly including all workers.I enjoy the beauty of the Royal Oaks on 36th even if I happen to move out due to financial problems now believe it or not I will love to move back in at any giving… See More

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Royal Oaks Apartments Manager

11/19/2019

I am sorry to hear that you may be moving due to a financial hardship. I hope things settle and you are able to stay! Thank you so much for taking the time to let us know how much you love it here. Please do let us know if there is anything we can do to make your home even better! Pamela Campbell Property Manager

Verified Resident 709348 • vrp • 2018 - 2019

10/22/2019

I have never seen anyone cleaning the apartment building. I once saw someone sweeping the foyer, but ai have never seen anyone vacuuming any part of this building. I think with the moderate expense of this building, there should be regular cleaning.

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Royal Oaks Apartments Manager

10/29/2019

Thank you so much for taking the time to let us know how we are doing! Upon receipt of this I walked the buildings immediately and right now looks really good! If ever you see something that appears to not be taken care of very well please do call the office immediately. We do have caretakers on the property early mornings and then evenings taking care of the halls, laundry rooms, lobbies, grounds, turns and snow removal. If at any time something appears to be overlooked, please do make us aware right away. Thank you for the 5 stars on everything else!! Our residents happiness is our priority and we look forward to raising this star level as well! Pamela Campbell Property Manager Royal Oaks Apts.

Resident • 2019

10/10/2019

I am so uncomfortable here , i don't like coming home because it's always something the property manger is complaining about ( every month ) . I've never been late on my rent and i get letters saying I'm late and i make sure i turn… See More

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Royal Oaks Apartments Manager

10/11/2019

Hello, I am sorry to hear that you have some concerns at Royal Oaks Apartments. The Community Manager as well as the other staff are usually available to assist. If you are having a hard time connecting I would suggest setting up an appointment to ensure it is a good time for both of you to meet. However, if you are having a hard time connecting or setting up a good time for both of you I would be happy to discuss these concerns with you as well. We want all of our residents to enjoy their home completely! Thank you, Jessica, The Goodman Group 952-361-8000.0

Verified Resident 498347 • vrp • 2016 - 2019

09/15/2019

My experience had been very positive at this community. The office and maintenance staff are very professional and polite. If there are maintenance issues the staff responds in a timely manner to resolve the issue.

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Royal Oaks Apartments Manager

08/24/2020

I am so glad to hear that your experience has been positive and that the service you have received has been professional and polite. I take great pride in that. It is awesome to hear so, thank you!

Verified Resident 510506 • vrp • 2014 - 2019

09/03/2019

The staff is very welcoming and nice. The community aspect is very friendly. The property is maintained beautiful! I see the maintenance people out cleaning the property daily. There is plenty of garbage areas so that the far ages are never overfilled and it doesn't stink.… See More

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Royal Oaks Apartments Manager

08/24/2020

Thank you so much for taking the time to let us know you love your home with us! We are so glad that you are happy here and that you will be renewing. If there is anything we can do to make your home even more enjoyable please let us know. Glad you are enjoying our clean air!! :)

Verified Resident 663990 • vrp • 2017 - 2019

07/12/2019

The people are friendly, the staff are all prompt on what they do and helpful.They keep the apartment clean and the yard clean at all times. Pamela is such a sweetheart,always ready to help with smiles. See More

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Royal Oaks Apartments Manager

08/05/2019

Thank you for your kind review! We are happy to hear our staff is providing excellent service to our residents! We will be sure to pass your regards onto Pamela. Thank you again for your kind review!

Verified Resident 628646 • vrp • 2019

06/17/2019

Very well kept up apartment building with an excellent management and maintenance staff always available. Great location, close to shopping, Hwy 100 & 169. Has a pool, fitness room and garages for rent.

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Royal Oaks Apartments Manager

04/30/2019

Thank you so much for taking a moment to give us a great review! It is so very much appreciated!! If at any point there are suggestions on how we can improve something in or about your home, we welcome that as it often inspires new ideas. Feel free to call or stop by the office at any time. Thank you again. I am so glad to hear you love where you live! Sincerely, Pamela Campbell Community Manager Royal Oaks Apts.

kldexter • Resident • 2015 - 2019

06/11/2019

I've lived at Royal oaks for 4 years now and have nothing but good things to say about the staff and upkeep. The apartment manager, Pam, is great and really cares about all of the tenants and takes their concerns seriously. Maintenance are quick and know… See More

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Royal Oaks Apartments Manager

06/13/2019

Thank you so very much for sharing your experience here at Royal Oaks. I am so glad to hear that you love it!! Your happiness is what matters and I appreciate you taking the time to let others know that you are happy here. Thanks you! Sincerely, Pamela Campbell Community Manager

Verified Resident 552339 • vrp • 2018 - 2019

03/21/2019

My Community is a great community to live in because of the location, friendly environment, the cleanliness of the community and the beautiful spacious apartment. There were a few things that that I looked for while Apartment hunting and luckily I didn't have to look any… See More

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Royal Oaks Apartments Manager

10/08/2018

Thank you so much for taking the time to let others know that you love your home with us!. It is much appreciated! Anything that you can suggest to help make it even better is always welcome and considered. Thank you! Sincerely, Pamela Campbell Community Manager Royal Oaks Apts.

Verified Resident 612900 • vrp • 2017 - 2019

03/07/2019

Great place to live. nice amenities. Pool weight room office Library. Convenient location. Near schools grocery entertainment. well kept internal and external property. diverse Neighbors nicely designed and spacious living space.

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Royal Oaks Apartments Manager

03/08/2019

Thank you for taking the time to let others know why you like living at Royal Oaks! I am glad to hear how much you like it and if there is anything we can do to make it an even better experience please let me know! We are always trying to improve the experience and are open to suggestions. Thank you again! Pamela Campbell Community Manager

Verified Resident 465261 • vrp • 2018 - 2019

02/10/2019

Clean hallway area including laundry facilities and the outside area.Also an quite atmosphere. Several community invites are published by email concerning community happenings. Updates on apartment emergencies are posted

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Royal Oaks Apartments Manager

04/10/2018

Thank you very much for taking the time to let us know! Please let me know if there is anyting we can do to make your home with us more enjoyable or have any needs we may asist with. Thank you again for such a nice review!

Resident • 2019

02/01/2019

I love Royal Oaks because it is Clean, Quiet and Safe! The staff is nice and very helpful and thinks of so many ways to make living here comfortable and pleasant for the residents! The maintenance are very responsive and nice and my building has a… See More

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Royal Oaks Apartments Manager

02/01/2019

Thank you so very very much for taking the time to let people know how much you love it here. I am so happy to hear that and it made my day! Of course if there is anything else we can do to make your home even more enjoyable, please to not hesitate to ask! We love to get ideas and suggestions. Thank you again!!! Sincerely, Pamela Campbell Community Manager Royal Oaks Apts.

Resident • 2002 - 2018

11/29/2018

I've lived here for 16 years. There are a lot of amenities like a computer room with printers, a workout room, and a nice, clean pool. They're always improving the grounds and apartments. There are some nice neighbors and the location is great for me; 15… See More

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Royal Oaks Apartments Manager

11/29/2018

Thank you so much for taking the time to let people know how much you love your home! We do have a lot of longevity in our staff as you pointed out; and I am proud to say we also have a lot of longevity with our residents, like you! That says so much! I am so glad you chose to make your home here with us for so long. Please do let us know if there is anything we can do to make your home even more enjoyable. We really love suggestions!!! Thank you again, your comments are much appreciated! Pamela Campbell Community Manager Royal Oaks Apts.

Verified Resident 546202 • vrp • 2017 - 2018

09/21/2018

Love the outside of the apartments and the flowers and decorations make it feel cozy. Its expensive for the apartments not being very big and its kind of plain. Not very many washer and dryer and most of the time I have to pay double to… See More

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Royal Oaks Apartments Manager

09/26/2018

Thank you so much for taking the time to share your review of Royal Oaks with us. We are always striving to give out residents a 5 star experience with us and improve on what we do. With that said would you mind sharing a little more information? I noticed you have rated maintenance fairly low and would like to know why. Is it the laundry experience? I know we had a dryer that took a while to fix as we replaced several parts. If you are continuing to have problems with a dryer please let me know which one. And, I would be happy to reimburse you for your extra loads. I also noticed a low score on safety. Please do let me know if you have had something happen! We are very concerned about this and have had no reports of incidents. As you may know, we are proudly the only community in New Hope that has acheived the Crime Free Housing Certification and take it very seriously so we are very interested in hearing about your experience. I do know the parking has been problematic lately due to the building receiving a roof replacment. With the large trucks a cranes needed for this project it has caused some parking pains. Unfortunately, with improvements there often comes momentary inconveneince. Like road repairs and traffic detours, but isnt it great when the repairs are done and pot holes are gone! Lastly, any improvements you may want to see in your apartment is always open for discussion and I am sure we can do something for you that will enhance your enjoyment of your home. Thank you again for your feedback and hoped response. Sincerely, Pamela Campbell Community Manager Royal Oaks Apts.

Verified Resident 542947 • vrp • 2015 - 2018

09/13/2018

Staff is always friendly. Building is clean and smells nice. Caretaker is always smiling and very helpful she's always willing to give you hand even when in the office she is helpful. Maintanence is very prompt and professional he always gets the job done the first… See More

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Royal Oaks Apartments Manager

09/26/2018

Thank you for taking the time to let others know that you love your home with us! Of course I am not bothered when residents come in with concerns or just to say hello. I love getting to know the people we serve! It is wonderful to hear that you are happy in all aspects of your experience here! Please let us know if there is anything else we can do to continue to make your experience here a great one! Thanks again, so much apprecieated!! Sincerely, Pamela Campbell Community Manager Royal Oaks Apts.

Verified Resident 523231 • vrp • 2017 - 2018

08/06/2018

It has been great, management is respectful and respond with in a timely fashion. The maintenance crew works promptly and efficiently and ensure that all repairs are done not only quickly but correctly.

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Royal Oaks Apartments Manager

08/06/2018

That is wonderful to hear and thank you for taking time to let others know how happy you are with our service! I hope you will be joining us for our National Night Out pool side party tomorrow night! Free food and great prizes to take part in and friendships to be made with your neighbors. Thank you again for the opportunity to be of service!

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Leasing:

Platinum Service™ is our standard for delivering positive and enriching living environments in a caring and consistent manner. Living at one of our communities ensures that your experience will be defined by our commitment to Platinum Service. Your reasons for moving to New Hope and Royal Oaks will be many but it is the location that will drive your final decision to make our address your next home. Located within minutes of Highway 100, 169, 55, 394 and 494, you will be everywhere you want to be - in no time at all. At Royal Oaks you will enjoy the benefits of our fitness room, outdoor pool, business center, amazing storage options, on site laundries and 24 hour maintenance. Options available to residents include private garages, free general parking, patios or balcony outdoor living space. Cats are welcome here, too. Our community features a new outdoor kitchen and patio positioned under a canopy of twinkling lights. All that is missing is you - come let us treat you like royalty at Royal Oaks Apartments.

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