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Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Resident 2014 - 2016 Recommended
Reviewed 09/26/2016
I'm a little surprised at the old reviews of unsafe area and maintenance not kept up as I've been here since spring of 2014 and have nothing but 5 stars to give in all categories. I have also recommended the building I'm in to others as I feel very safe as a single person living in such a large building with underground parking and being physically challenged! The entire staff is very responsive and friendly, making it a point to get to know residents by name and I feel they're on top of things and very friendly professionals! Current and previous management have always offered to change bulbs for or anything else that would be difficult for me so I don't have to try it and possibly fall, reminding me that safety is important to them! I rarely hear any noise and know they're right on top of reminding residents to keep their children from running inside or near the pool and to responsibly care for their pets! Location is perfect for just about anything you want or need despite all the construction in the area that I can't imagine anyone not wanting to make this their home. Just drive by and see how nice the large and well maintained outdoor area is and see how the lighting is more than adequate for the parking area. Maybe there were issues in the area in 2012, but it's not the way it is now. If you still question the safety, request a police report of calls to the area and see for yourself how safe it is. I plan to stay here as long as my physical limitations allow me to and am very proud to call Basswood Trails my home for the last 2 1/2 years!
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