Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
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Bass Lake Hills Townhomes
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 1 |
Percentage of reviews responded to | 0% |
Average time to respond to reviews | N/A |
Thank you for such a warm review. It's awesome to hear that you are enjoying the clubhouse for your family gathers. Thank you for this review!
Thank you for taking the time to share your experience. We are sorry that we dropped the ball in keeping our amenities in top shape. I have shared your concerns with our entire staff and I will be reviewing our community policies, along with making sure our community exterior and amenities remain something that you can be proud of.
Thank you for such a warm review. It's awesome to hear that you are enjoying life at Bass Lake Hills and the neighboring conveniences. It's takes a total team effort to keep our residents happy and it's wonderful when residents such as yourself recognize our hard work. Again, thank you for this glowing review!
Thank you for our feedback. It seems we have missed the mark on creating an amazing home experience. I have shared your concerns with our team, and we strive to address all concerns brought to our attention with the general maintenance and upkeep. We would love the opportunity to discuss any other concerns you may have in person so that we can improve your living experience in our community. Please reach out to me directly to discuss 763-553-9404. Thank you for being a resident with us!
Wow! Thank you so much for your kind words and compliments. We will certainly share your feedback with our team and let them know how much you appreciate their assistance. We appreciate your continued residency and confidence in us. As always, if we can ever be of service - please let us know.
Thank you for sharing your experience! We are so glad you love everything about our community! I will be certain to pass along your wonderful compliments to our entire staff! We love having you as a resident.
It warms my heart to hear your experience! We love that you chose our community and are experiencing all the services with your apartment and local amenities at your fingertips. Thank you!
Thank you for sharing your experience. We are pleased to hear our staff is helpful and that you enjoy your home. Many of the rooms do not have overhead lighting due to the vaulted ceilings but allow for more of a subtle atmosphere with lamps in those rooms, however we regret to hear about your experience with the seasonal pests. Try using household pest spray focusing on the door frame and foundation to minimize the seasonal pests. We do want to make sure all areas of your living experience is met, therefore, please reach out to us if you would like additional assistance. Thank you
Thank you for your review, your feedback is very important to us. We hope to provide a positive experience for everyone in our community and your feedback will help us improve and make you proud to call Bass Lake Hills your home. Can you please reach out to us via phone 763-553-9404 or email [email protected] so we can schedule some time for maintenance to take a look at your water heater. Julie
Thank you for taking the time to write this review. We are very happy to hear that you enjoy living here. Julie Community Manager
We appreciate your feedback- winter in MN is challenging for meeting new neighbors. We have been looking into hosting some events in our beautiful clubhouse over the winter season to encourage residents to get to meet their neighbors and have some fun together. We are excited for the snow to leave though and our pool to open! Julie
We are so glad that you are enjoying your home. We likewise enjoy seeing the various birds that can be found throughout our property. JulieCommunity Manager
From your review, it sounds like your experience so far has not been great. We would love the opportunity to turn that around. If you have water intrusion issue please contact us immediately so we can follow-up with you a specific resolution.
We really appreciate the rating on Apartment Ratings. We are glad that you are satisfied with your home and will work on earning that last star.
Thank you so much for the positive feedback. We strive to be a community our residents can be proud to live in and we are thrilled you feel the way you do about living here.
Thank you for sharing your experience. We are so glad you are enjoying all the aspects of your home. It is our number one priority to make sure you come home to a beautiful, clean and trash free community! We enjoy having you as a resident and please don't hesitate to let us know if there is anything else we can do to make your living experience more pleasant.
Thank you for your review- we're very glad to hear that you are enjoying your home. Your feedback regarding lighting has been shared with our team please call us 763-553-9404, email us [email protected], or stop by so we can schedule a solution to the lighting problem with you.
Thank you so much for the positive feedback. We strive to be a community our residents can be proud to live in and we are thrilled you feel the way you do about living here.
So great to hear you love the community and would recommend us to future renters. With shopping and entertainment less than 2 miles away, everything you could need is close by. Thank you for the review.
Your feedback has made our day. Our team strives everyday to provide a quality environment and friendly service, and we're glad that our efforts are being received well by you.
We are so pleased to hear that you love your apartment home, and thank you for the kind words! We feel strongly that our service and maintenance team are the best in town, so we're so glad that has been your experience as well. Our amenities definitely do set us apart from other communities, so it's great to hear that you're enjoying them. We will continue to strive to exceed your expectations, and if there is ever anything we can do for you, please don't hesitate to let us know!
We are so pleased to hear that you love your home, and thank you for the kind words! We feel strongly that our service and maintenance team are the best in town, so we're so glad that has been your experience as well. Our amenities definitely do set us apart from other communities, so it's great to hear that you're enjoying them. We will continue to strive to exceed your expectations, and if there is ever anything we can do for you, please don't hesitate to let us know!
Thank you for sharing your experience. We love hearing how happy you are at Bass Lake Hills! We work hard to make sure our residents service requests are our number one priority and are handled quickly and professionally. Thank you for being a loyal resident!
Thank you for your feedback. I am happy to hear that your interactions with our office staff have been helpful and maintenance has been able to address your requests quickly! I will be sure to share your compliments with our maintenance team as well! We are so glad you are enjoying your home with us.
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985
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985
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1,754
N/A
Crestview (2BD + Den)
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Located minutes from downtown Minneapolis in Plymouth, MN, Bass Lake Hills Townhomes provides the comforts of a private home with the services and amenities of a professional managed community. We offer pet friendly and spacious two and three bedroom townhomes with private patios for each home. Our location has easy access to I-494, I-94, and Hwy 169. Take advantage of nearby shopping, dining and entertainment at The Shoppes at Arbor Lake or venture out to enjoy one of several wonderful local parks. Bass Lake Hills is located in the Plymouth school district, known for its top-rated schools. Our newly renovated clubhouse includes a fitness center, spacious lounge with free Wi-Fi and large TVs, making it a perfect hangout spot for our residents! Other amenities include an outdoor pool, playground, tennis court, basketball court, dog park and acres of green space. Each townhome features an attached garage and full sized washer and dryer - included in the price of rent. Make Bass Lake Hills Townhomes your home today!
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Bass Lake Hills Townhomes