Review History for anonymous

Preserve at Commerce


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anonymous

Resident 2013 - 2015

3/5/2016

I was a resident at the Preserve at Commerce for 2 years between 2013-2015, in a 3 bedroom apt. After the first year, our rent went up by $50 and $110 for the second year. We decided to move out as we were buying our own home. On our move out day, the Preserve staff who checked the apt was impressed with how well we'd maintained the place over 2 years. To our greatest disappointment we were mailed a bill of $1,437 for maintenance and several hours of cleaning, which is beyond ridiculous. Of course they also proceeded to retain our caution of $350, and gave us one week to pay this bill or have it turned to collection. We immediately contacted that Preserve and they promised to look into things but of course nothing was done. We feel as though we've been horribly scammed by the Preserve and will have to seek legal counsel. Mind you, we are neat freaks and have lived in several other apts before and have never lost a penny of our caution towards cleaning or maintenance. I'm extremely disappointed with the Preserve and regret ever moving there in the first place! I'd give them a 0/5 rating if that was an option!! The ladies at the office lie to your face and do something else behind your back. Far over-priced for what you get. By far the worst apt experience I've ever had. DON'T MOVE IN!

    Review 54 out of 63

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