Review History for Verified Resident 20211

Rosetree Apartments


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Resident 20211

Verified Resident 2012 - 2013

6/17/2013

I had the worst experience of my rental history. I paid more for this apartment than for apartments in rough neighborhoods to get a good place to live. I had my car window broken and things stolen from the parking lot. I paid more for the garage then and had my locks vandalized. I had a malfunction that hadnt been properly fixed the first time in the apt above cause a flood in my bathroom and had to move large totes MYSELF so they could dry it out the totes had to sit in my bedroom for several days. My heat broke in Feb they didnt get it fixed right the first night and it was only 60 degrees overnight and when I first called it took over half an hour to get the receptionist to quit putting me in voice mails of people who werent there and it wasnt her problem call the utility company! Then I had another flood from the downspout as described, not once but twice. My dr said the air quality was likely the agent making me very ill. I had to wait 6 weeks to get a kitchen faucet fixed and minor breakages had to be fixed more than once, and I had a mouse too. I guess I was paying for a better class of mice. I was told it was an old building, I have lived in many old buildings and never suffered such an atrocious experience. I would say avoid this company at all costs!!The only nice thing about the place were the caretakers.
    Manager

    2/11/2014

    Rosetree Apartments
    I am very sorry to hear you had a bad experience while living at our property. Maintenance issues should be responded to quickly and we do strive for excellence. I will make sure this is a focus going forward. I apologize your heat was not fixed correctly the first time. We should have made sure it was working correctly before leaving. Thank you for sharing your concerns. We take these comments seriously so that another resident doesn't have a similar experience.

    Review 18 out of 20

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    Rosetree Apartments

    March 2024

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