Overpriced for what you get and property manager is not a people person. Major lapses in general day to day property management that put people at risk for injury (wasp infestation, poor snow/ice removal policies). Property Management seems to be more focused on making/saving money than on maintaining the property and keeping residents wanting to live there.
Manager
5/18/2018
Birch Lake Townhomes
Sorry to hear of your issues. We take pride in our community and our many wonderful residents. We strive to take immediate action when issues are brought to our attention. I've spoken with our team and no one is aware of a wasp infestation. Although we live in there world as well, if we know of the location, we will deal with it. As for snow removal, our policy, like many communities, is to shovel and plow when we receive 2" of snow or more. Since this is a contracted service, timing is not always as fast as we would like. Due to parked cars it takes 2 days to fully clear.
We also place ice melt buckets in front of each home. As for our pricing, much of this is a reflection of what we have done and are doing, to include; remodeling each home, installing LED lighting inside and out, resurfacing our pool and deck, trimming/treating our numerous trees, as well as installing a beautiful patio area next week.... and much more!
Mark Jones Community Manager
PS. I love to laugh and have fun with our wonderful residents!