Review History for KSJayHawk06

Plaza Club City Apartments


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KSJayHawk06

Resident 2013 - 2015

7/24/2015

I am writing to inform you of my experience with Village Green at the Icon on the Plaza, now called Plaza Club City Apartments. I have lived in this community for over 2 years, and while I applaud the awesome upgrades that Village Green has done (and hopefully continues to do), I continue to experience unprofessional and rude customer service specifically from the Property Manager-Ms. Brown. Her impolite demeanor causes unnecessary stress in my "home." When I heard that the building was coming under new management, I decided to give the place another the chance (rather than give notice to vacate) because the location is perfect! Unfortunately, Ms. Brown is still here and continues to treat us residents as though we are inconveniencing her-even for the simplest requests. Things continue to break so unfortunately I am forced to deal with Ms. Brown regularly who gives a poor excuse every time followed by her usual "death glare." During my tenancy, I have always paid my rent on time and communicated any issues to management professionally. Because of the stressful and degrading experience I continue to face with Ms. Brown, I have no other option but to give Notice to Vacate upon termination of my Lease (several of my neighbors are doing the same). Hopefully this letter finds someone in Management who can prevent this from happening to other residents. While I applaud the improvements, Village Green, customer service must come first!

    Review 40 out of 177

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    Plaza Club City Apartments

    March 2024

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