I have lived here for quite some time and i will tell you all the 5 star reviews are from employees who live here. They care nothing for retention of renters and will all but run you out of here at the end of your year hitting you with so many made up charges " your rent will go way up and then they hit you with a lease fee of 150-200 on top of raising your rent" If you ask to transfer to a bigger apt be prepared to get hit with 500-700 in transfer fees. They used to take care of the grounds and now there are sections weeds are growing over paths you can barely walk. The water filter in the gym drinking fountain hasn't been changed in 5 months and they never clean the gym , it is not unusual to walk in to the gym with trash over flowing for days even weeks at times and they clean the gym bathrooms maybe once a week or two.
Manager
9/6/2019
Riverstone Apartments
Hello, and thank you for sharing your feedback with Riverstone Apartments. We would like to take this opportunity to sincerely apologize for the experience you've had and assure you we take your feedback very seriously. Our team is committed to providing our residents with an exceptional rental experience and are dedicated to ensuring satisfaction. We are very sorry to hear our team has not met your expectations and would like the opportunity to follow up with you personally to discuss your concerns. We ask that you please, reach out to us at your earliest convenience at rvspropmgr@villagegreen.com or 816-886-9100 so we may assist. We look forward to hearing from you and having the opportunity to serve you better. Thank you, Kristi V., Property Manager