I have been at the Ethans now for 5 months. When I first moved, it was like pulling teeth getting a call back from the office or getting a work order service completed. I didn't have a washer/dryer for 4 full months. I say all of this to give major props and Kudos to the Ethan's new management. Response time for work orders is a couple of days and I am now receiving communications and follow up communications at regular intervals form the management staff when I have questions or need help. I am so happy with my decision to choose Ethan's for my home. I will 100%recommend the Ethans to everyone looking for an apartment home.