Review History for Bobbi_T

Willow Creek Apartments


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Bobbi_T

Resident 2020

8/18/2020

Been here for 15 months. First day walk through, noted oven light was out, still not fixed. Central air went out in less than 3 weeks after move in, it took 2 days where it was over 90+ degrees for them to bring 2 window units while waiting for the parts to arrive. When they removed the window units they damaged thee walls, left the spare bedroom without a screen, have not been able to open the window since due to wasps which also get into the master bedroom through the gaps in the windows repeatedly, was told by maintenance there is nothing that can be done due to the age of the window. It took a homicide to get security back in the gate after 6 months with no one for security. I have left 7 voicemails and asked for the property manager regarding some other issues and still have not received a return phone call. My name is incorrect on my lease, left 2 voicemails with no return call. The 7 voicemails were due to the secured entry. There is a phone that can be used to reach you to allow entry into the building however mine has still not been setup because I cannot get anyone to call me back causing me to miss package deliveries in which I worked from home in order to receive and still had to drive to the locations to pick up. I was told you can request pest control as there are roaches occasionally but you guessed it, no call back to schedule. i have received 2 notices that the regular scheduled pest control was coming and purposely stayed home to see if they showed, you guessed it no one showed up between the hours of 9 to 5 as scheduled. The bugs are not getting worse and there is no one to reach out to. On top of absolutely horrible service to their tenants although all amenities have been shut down since March (pool, gym, racquet ball, office, etc.) they increased the rent and again do absolutely nothing to maintain your apartment. I am working from home today and was trying to wash my hands but no water and no notification from anyone that they would be cutting it off or for how long. I do not recommend living here if you are a responsible renter that pays in full every month as you can go somewhere that will at least call and speak with you about the very few and minimal issues that you need assistance with. The only plus side is that I do like the size and layout of the apartment.

    Review 12 out of 139

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    Willow Creek Apartments

    March 2024

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