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Sunbrook Apartments

 
 
 
 
 
 

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Resident · 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/14/2017
We moved into this apartment from across the country without seeing the unit. Unfortunately we were fooled by the well-kept ground and apartments that looked nice from the photos online. Once in the apartment, we had constant problems. These problems ranged from a dysfunctional dishwasher that took 1.5 months to replace to windows that weren't sealed correctly and collected condensation and mold build up. The walls are paper thin and we would and still do wake up most nights to screaming neighbors. The complex won't address the noise problems until the police are contacted at least 3 times. The dishwasher problem took so long to fix because after we would file a complaint, they would send maintenance only to write us a condescending note to rinse the dishes, as if we hadn't already tried all available solutions. They finally replaced the unit after multiple complaints. The windows in all three rooms gain excess condensation daily, requiring them to be constantly wiped off. Water pools up in the sills, causing moisture and mold problems along the wall and the corners of the sill. After filing a complaint, another condescending note was left explaining that the condensation was due to cold temperatures outside while there are warm temperatures inside and that we need to physically wipe them daily when in fact, the problem is due to an improper seal. The walls are beat up and poorly repaired, there are cracks in the corners of the ceiling as well as bubbling paint due to moisture problems. Like I said, the photos online are very deceiving and I WOULD NOT recommend this complex to anyone.
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