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The Boulders at Katy Trail

100 Katy Trail Lane

Saint Charles, MO 63303



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Verified Resident 718701 2018 - 2019 Recommended
Reviewed 11/17/2019
Earlier this year, Ashley and Mandy were managing the place and their harassment of Karla the leasing agent and tenants like myself placed barriers between the leasing office and residents here. Terrible professionalism! The present management still has a lot of work in order to make things better. One problem has been service after the sale. The current manager Jron does not seem to be around much, does not get outside his office enough or goes home early. The Assistant Manager Shawndale and Cedric the Maintenance Chief I think can do a lot more to get in front of maintenance issues and work requests. I would give the Maintenance Department a failing grade for the level of hand holding and babysitting required to get things done. This is the biggest problem facing this apartment complex. They need more workers to overcome this perception that Mills Property is only interested in bringing people in but not helping fix things. I could not understand why resurfacing the parking lot was a priority over fixing the above issues. Sense of Community also gets a failing grade. There are cliques. Residents here seem reserved and at times rude. Not very sociable with outsiders. Many use the clubhouse and pool for private parties. Very nice but I feel left out and not special. New gimmicks like Taco Tuesday and Wednesday Happy Hour might help. Could do a lot more getting the appartment complex blog promoted. High marks for security. I have not heard of any problems, crime, robberies, breakins assaults since I have been here. Quite amaizing. Water bill seems a bit high. Fifty-five dollars a month. The $1250 rent and below units do not look as good on the inside as the outside but are warm and comfortable just the same.
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The Boulders at Katy Trail

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