Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.07 days |
Monogram on Washington Apartments
1706 Washington Ave
Saint Louis, MO 63101
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 15 |
Percentage of reviews responded to | 100% |
Average time to respond to reviews | 4.07 days |
Hello. We regret to hear that your recent experience was anything less than exceptional. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (314) 621-3067. We look forward to hearing from you.
Anonymous, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Hi Verified Resident 862980, thank you so much for your positive comments about Monogram on Washington! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Anonymous, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (314) 621-3067. We look forward to hearing from you.
Hello Verified Resident 850112, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Verified Resident 848020, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (314) 621-3067 so we can work towards a resolution.
Anonymous, we're disappointed to hear of the negative experience you had at our location.
Hi Verified Resident 843527, thank you so much for your positive comments about Monogram on Washington! We hope you have a great day!
Dear Resident, we apologize your experience has been less than positive. We hope you can give us a chance to turn it around. Please contact the office at (314) 621-3067.
Resident, thank you so much for your great review! We will address the concerns you listed. Please feel free to contact the office team at 314.621.3067. Thank you and have a great day!
Hi Verified Resident 725997, thank you so much for your positive comments about Monogram on Washington! We are always more than happy to assist you if anything else comes up. Take care!
Hi Verified Resident 812043, we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to us at (314) 621-3067 so we can work towards a resolution.
Hello Verified Resident 725373, we appreciate you taking the time to leave us this feedback. We are following the CDC guidelines and the City of St. Louis Executive Orders on reopening the fitness center and pool guidelines. Monogram will continue to have their number one focus as doing their part at reducing the exposure to COVID19 within their community. We are in a global pandemic, this experience is challenging for everyone. We hope to return to the new normal as quickly as possible.
Anonymous, thank you for your review; we are happy to pass along your comments to the team here at Monogram on Washington! We do hope we can be of assistance in the future. Take care!
Verified Resident 769866, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (314) 621-3067 when you can so we can address this situation directly. Thank you and have a great day.
Verified Resident 738455, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We're so glad that we were able to go above and beyond your expectations! We sincerely thank you for the positive review, and look forward to seeing you soon!
Hi, thank you for taking the time to leave a review for us at Monogram on Washington. We're happy we could meet your expectations! If you're ever in need of anything, please let us know!
We are so happy to read such a great review about Monogram on Washington! We do hope we can be of assistance in the future.
It's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Have a great day!
Thank you for the wonderful review, hearing that our Community Members are having a great experience is what we strive for. Have a fantastic day!
We always strive to provide top quality service to every guest, we are reaching out to you today to see how we can further improve your experience at Monogram on Washington. Talk to you soon!
We are so pleased you enjoyed your stay Monogram on Washington! Thank you for leaving us this response!
We are so happy to read such a great review about Monogram on Washington! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.
Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
$1,000
N/A
N/A
Studio
$1,396
N/A
N/A
1 Bedroom
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Monogram on Washington Apartments