Review History for anonymous

Monogram on Washington Apartments


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anonymous

Resident 2018 - 2021

1/29/2021

Most honest review about this place. I think the people giving 5 stars either messed up or were paid. I have seen hundreds of people move out during my time here, each dissatisfied and angry at themselves for signing here. Please see Blake's review below as well. I feel like he hits some major points. Overall this is a great building in terms of the looks. Don't be fooled - it is ran like a daycare. There is no autonomy and you are constantly suffocated or harrased about something. Everything is either broke or unavailable right now. Your "amenities" have been unavailable since Covid. I have reluctantly been a tenant here for 30 months. The dog park, which was intended to be turf, is more of a mud pit. It was intended to be a private and locked dog park, however the gate has been damaged since the summer, there is always poop everywhere, no dog bags, and the trash cans are more than. The gym has just been reopened after being closed for nearly 1 year - despite every other gym being open in STL County. The rooftop pool has been burnt down since the summer and the owner is more concerned about opening his new building right around the corner than taking care of his old one. The entire upstairs amenity is still closed even 6 months later. We used the pool maybe 2 times this entire last year because that was the only time it was open or the only time they allowed residents up there. Amenities are essentially unavailable. The door to the "secure" parking lot outside doesn't lock. I have seen the lot wide open almost daily with unintended individuals in it. We had a bullet shot into our window on the 6th floor and the floor above had an "accidental discharge" as well. Nobody was notified. Their idea of security guard is someone sleeping in a chair letting everyone in that looks friendly. The fire alarms randomly go off about every 2 weeks in the middle of the night. Maintenence will enter your house at all hours of the day, including after business hours. They give you just a broad range of dates they will come and then just randomly choose one to enter on since they gave you notice. They hired a new manager now since the previous one was so bad, and she isn't much better. The new one did not give me the option to renew my lease so I took this as they knew I wasn't staying. Now when I go to move out on 2/1 they are trying to charge me $800 for a reletting fee because they didn't know my apartment was available. Funny because they can't even fill the place regardless of a 60 day notice. There is a reason they are doing 2 months free of rent and that is because no one wants to live here. Finally, people are seeing how poorly this place is ran by upper management. Avoid this place, trust me I wish I would have 30 months ago when I moved in. Final note, ebony, Lana, and Jacki are reasonable and people. Overall they could run this place much better. I write this review while sitting outside the leasing office for 4.5 hours waiting to speak to the manager on a "meeting" since 12... Update: she tried to walk right by me without even saying a word. She was told 3 times that I was waiting outside. She didn't return a phone call or anything. When asked politely, she told me I owe the 800$ even though her office staff forgot to give me notice my lease was ending. My lease contract does not automatically renew so therefore I shouldn't be responsible for this fee. Avoid this place!!!
Manager

2/1/2021

Monogram on Washington Apartments
Anonymous, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Review 30 out of 69

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Monogram on Washington Apartments

March 2024

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