Prospective Resident · 2020
DO NOT RENT FROM HERE! I have two family members who have had horrid experiences while living there, mostly caused by the leasing staff. I cannot enter details as my family is considering pursuing legal action against the business due to illegal business practices. Parents/Students/Potential Lessees: Take notice if any of the following occurs: 1. Move-in date keeps moving to the right on short notice. (Keeps you from considering current landlord as an option for residence.) 2. Bonuses have no date of expected deliverance written anywhere. The date suddenly moves and is not certain after you sign the lease. Read other reviews. Some others never received them. 3. Fees miraculously appear on the account without notice or explanation. If you are the type to have your rent automatically withdrawn from your bank account, then you may not notice unless the fees are large. Banks have been sued for such practices in the past. 4. You may be moved to another residence during your lease. Pay attention to the lease as it should have a unit listed. Forcing a tenant to move or pay higher rent in current unit is actually outside of the lease and known as "bait and switch". Thus such practice is illegal. I have so many more actions to share! But if you would like more information, just message me here. Thank you and beware!
The Icon Manager
We are disappointed to read your feedback, which doesn't reflect our typically high standard for service. We aim to be transparent in our leasing process and are sorry that your family members' experiences didn't live up to their expectations. We'd like to gather specific details about these concerns, so please contact our Cares Team at [email protected] at your earliest convenience.