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The Vineyard at Castlewoods


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anbran

Resident 2010 - 2014

1/29/2015

The second ---- became manager that place went to crap ran over twice. Parking is horrible. The parking lot is a mess - potholes everywhere, bumpy, rough ride. It ultimately gave me a flat tire to which the next day management put a big yellow sticker on my car (difficult to remove, leaves gunk you can't get off, takes off paint) threatening to tow my vehicle in 2 days if it's not changed. For 4 years, "we're in the process of construction to restore parking lot," but 4 years later - nothing. They put a sticker on my neighbor's truck for having an expired inspection sticker. Found black moldy spores in my air conditioning unit that came through air vents, maintenance came by, said they would clean it, never did. Maintenance NEVER follows through with their word. Took them 6 months to bring me an air filter. Jewelry was taken from my apartment, but the same day I discovered it missing my door was locked with deadbolt. I lock my door knob so management or maintenance is only one other than myself who can deadbolt it. Filed a report at office and of course they argued with me as "anytime maintenance does work they leave a work order," but funny how they have NEVER left one before or followed up with their word. Two of my packages somehow went missing, yet UPS delivered it and staff signed off on it. Both packages arrived on same day, yet the smell of the perfume I ordered lingered in the office air one week later. Management closed pool at 6 as someone threw all tables/chairs in pool. Yet, other pool still opened till 10. The side where ---- resides (same side as office) is usually fine, but the other is completely neglected.The " courtesy" officer is a jerk that approaches everyone with an attitude, arrogant smug, chest puffed, gripping his bullet proof vest. In the spring and summer, snakes are all over the place! A rat snake as long as a flight of stairs came out of the front porch wall while I was sweeping. Cottonmouths are everywhere as the apartment complex is surrounded with nasty water that stinks. My husband and neighbor killed 4 cottonmouths, not including the baby ones I have seen that hide in sidewalk cracks and spaces. I had to run over one in the parking lot 4 times to make it stop moving. And mosquitoes are so bad we had to put screen on our back porch. Our son's bike was stolen twice. I get the same phone calls about a poodle that roams around, asking me to get my dog, but if they looked at their paperwork and listened like the 5 other calls before, they would recall that I don't own a poodle, never did, and gave away my cocker spaniel 3 years ago. Since we're paying over 1100 for 2 BR/2B apartment, we decided to rent a house and live in peace. Property management is a complete waste of air space. Ask around and read the reviews as they don't lie. What they showcase online and show you in person is false. The Vineyard at Castlewoods is now a dump thanks to Heritage Properties idea of fine management.

    Review 14 out of 51

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    The Vineyard at Castlewoods

    July 2024

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